Ratings based on 22 Verified Reviews
4.7 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
The rooms were clean and breakfast buffet was good. That’s about it for positives.
Had a few encounters with rude staff, especially in the restaurant. Photos of the resort are incredibly misleading. It looks like sauna and hot tub are part of accessible facilities in photos however in reality you have to pay to access sauna and we couldn’t find the hot tub at all. The pool required swimming caps??? That was baffling. Of course that’s not something we had with us so the hotel offered to sell us some. Very weird and I haven’t not seen anything like this in my entire life. Overall, would not recommend.
Comment from Hotel Management
4 Oct 2024 by ., Hotel Management
Dear Guest,First of all, let us thank for your stay at our new hotel and your review. We are very sad to hear some wrong information from your side:In all the hotels of the world, the swimming cap is obligatory for indoor swimming pools. The sauna and turkish bath are inside the SPA, easy to see them .... the hot bath tub, its a jacuzzi and its also inside the SPA, you just had to go to the SPA .... obviously that this services aren't free of charge. Please let us know if, in any place you saw that they were free???!!! The Resort pictures are all original and real, so, we dont understand once again your comment!!!We work daily in order to provide the best services to all our guests.We look forward to receive you again at our hotel, on your next trip to Praia da Vieira and we will be delighted to make you a private guided visit to both hotels in order that you can see all the services that we provide and clear up any doubt you might have!!!Best regards,Cristal Hotels Group
by A verified traveler
Posted 25 Aug 2024 on Hotels
Air conditioner broken in both rooms entire stay. Couldn't sleep!! Front desk kept promising would be fixed that day but entire stay we suffered
by A verified traveler
Posted 24 Jul 2021 on Hotels
Comment from Hotel Management
16 Mar 2023 by Helder Silva, Hotel Management
Estimado Hóspede,Desde já muito obrigado pela sua estadia no nosso hotel e pelo seu review e pontuação. Ficamos satisfeitos por saber que tudo correu de acordo com as suas expectativas. Esperamos que numa próxima visita à nossa bela cidade, possa ficar alojado novamente no nosso hotel.Cumprimentos,Hotel Cristal Vieira Praia & SPA
by A verified traveler
Posted 21 Sep 2024
룸은 너무나 청결했고 3층서도 뷰가 너무 좋았습니다. 조식은 깔끔하고 맛있었다. 직원들은 친절했다. 다만, 수영장과 헬스은 리뉴얼로 이용하지 못했 아쉬웠다.
Comment from Hotel Management
4 Oct 2024 by ., Hotel Management
Dear Guest,First of all, let us thank for your stay at our new hotel and your review. We are delighted to hear that everything meets your expectations.We work daily in order to provide the best services to all our guests.We look forward to receive you again at our hotel, on your next trip to Praia da Vieira.Best regards,Cristal Hotels Group
by A verified traveler
Posted 28 Apr 2024
Lo recomiendo por su proximidad a la playa y las posibilidades que tienen sus instalaciones con spa, masajes…
by A verified traveler
Posted 10 Apr 2024 on Hotels
by A verified traveler
Posted 28 Apr 2023 on Hotels
by A verified traveler
Posted 21 Apr 2023 on Hotels
by A verified traveler
BOA
Posted 17 Apr 2023 on HotelsO Hotel é muito organizado, bonito e limpo, condiz com sua classificação. Porém o sistema de refrigeração é central e estava desligado, ficando o cliente sem autonomia de climatizar seu quarto. Passei muito calor.
Outra situação é o SPA que é pago, porém a Banheira estava avariada, sobrando somente a SAUNA, não compensado pagar só para o uso da sauna.
by A verified traveler
Posted 19 Mar 2023 on Hotels
