Ratings based on 993 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Needs more food / restaurant options
by A verified traveler
Posted 20 Nov 2024
The staff is wonderful.
The food is very, very good!
Our room was upgraded when we arrived, was very nice.
We had an amazing 4 days!
Totally worth the $.
Comment from Hotel Management
21 Nov 2024 by Guest Service , Hotel Management
Thank you very much, Michael, for sharing your glowing comments on your recent stay at Velas Vallarta. We highly appreciate that you consider us as an excellent resort, and we hope to have the pleasure of hosting you again soon.As always, we remain at your service,
by A verified traveler
Posted 20 Nov 2024
First of all, Heriberto and Francisco and the staff at Andrea made us fans of Velas! Heriberto is such a great culinary guide that I deferred to him with every meal selection and drink pairing. Francisco was also extremely attentive and when we saw him working at different stations, he went out of his way to make us feel welcome. These people are the true asset of this place. Velas is close to the airports, so the ride is short. However, it is still in a secluded posh beach front area that feels so far from
The airport. Our Expedia level gave us upgrades, including free transport/room upgrades/extra amenities. Velas was extremely communicative when I was making arrangements for the transportation from the airport. When we landed at PVR, I got confused and was suckered in by the time share ppl. DON’T make this mistake. Exit past them. Before leaving the airport, turn left . The VIP desk that manages the transportation is behind that bar on the left as you are facing the doors to exit PVR. The hotel is in the Puerto Vallarta Marina zone. It is about a 15 minute leisurely walk through safe streets. There are also cabs stationed throughout in case you want to quit walking or bough too much stuff to carry.
Upon arrival, we were greeted warmly and checked in promptly. We were offered the upgraded room, but elected to keep the original one. Our room was great and had a kitchen, but we barely used it since we had the all inclusive package. The staff made this stay!!!!
Comment from Hotel Management
20 Nov 2024 by Guest Service , Hotel Management
All of us at Velas Vallarta are very excited to learn that you had a great stay with us and that you took the time to share your feedback. Knowing that your expectations were fulfilled truly motivates us. We hope that you will return to our beautiful paradise when you’re making plans for more wonderful vacation experiences. As always, we remain at your service.
by A verified traveler
Posted 19 Nov 2024
We (my wife , two year old and two month old) stayed in the studio room 3601. It has a small balcony with beautiful view of sunrise and part of the beach. The service is exceptional. The food is delicious, I recommend the steaks over the seafood. The pools are spacious, we went in November not that many people. The beach is nice. The room has air conditioning and snacks and beverages at your disposal. It's located close to the marina (maybe a 30 min walk). To me it seemed a little overpriced but I think it's because of inflation right now so everything is high.
Comment from Hotel Management
20 Nov 2024 by Guest Service , Hotel Management
Thank you so much, David, for taking the time to review Velas Vallarta and pass along your insights to other potential guests. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service.
by A verified traveler
Posted 18 Nov 2024
Amazing, I have celiac disease and a rare anaphylaxis to gluten. The staff was very understanding and were able to accommodate for me. Overall an amazing experience
Comment from Hotel Management
18 Nov 2024 by Guest Service , Hotel Management
Thank you very much, Gavin, for sharing your excellent comments on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Guest Service , Hotel Management
Thank you for granting us your perfect rating on your recent vacation experience in Velas Vallarta. Were delighted to know that we have surpassed your expectations and hope that you will enjoy our hospitality again soon.Until then, we remain at your service.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Guest service, Hotel Management
Thank you for your visit. We will work to make your next vacation a 5 Star occasion.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Guest Service , Hotel Management
Thank you very much, Jamie, for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you.
by A verified traveler
Posted 1 Nov 2024
This was a great stay. We got a good deal. I believe it was listed as 7 restaurants of which there were only two. The food and drinks were decent. Very clean hotel. My biggest complaint is that the number of restaurants didn’t match what was advertise and the food and drinks could’ve been better.
Comment from Hotel Management
2 Nov 2024 by Guest Service , Hotel Management
Thank you, James, for sharing your thoughts and perceptions on your recent trip to Velas Vallarta with us. Unfortunately, we do not manage seven eateries and really never have. Our sister hotels, such as the Grand Velas series, do have a wide assortment of dining options, but also at a great price. In spite of that inconsistency, we are glad you found the overall trip to be a "great stay."If you would like to reach out to us and show us where you saw that we have seven restaurants, we would like to know. Thank you.
by A verified traveler
Posted 29 Oct 2024
Service, price and people were fantastic! We booked an all inclusive stay. I would recommend this resort
Comment from Hotel Management
29 Oct 2024 by Guest Service , Hotel Management
Thank you very much, Darren, for sharing your excellent comments on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.
