Ratings based on 267 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Great place. Was excited about the spa treatments and they were able to fit us in on short notice. Spa front desk person was very rude, on the phone and at the spa. I’m glad we got our treatment anyway as the massage person was great.
by A verified traveler
Posted 2 Sep 2024
Staff incredibly courteous and nice and helpful
Really amazing
by A verified traveler
Posted 2 Sep 2024
amazing!
by A verified traveler
Posted 21 Jul 2024
This hotel is beautiful. The room was spacious!
The housekeepers were wonderful!
The greeting at reception was friendly! the pool staff got us towels right away. The breakfast staff were helpful and breakfast was delicious.
Just beware of the mosquitos at night and the courtyard has a flying biting bug that left welts on my daughter.
Also, the beach chairs and umbrellas at the beach are not included in the price, they charge extra. We asked for towels and played in the waves for free. The pool chairs are free if you don't mind a lot of people smoking
by A verified traveler
Posted 18 Jul 2024
Old style but charm
by A verified traveler
Posted 11 Jul 2024
Great set
by A verified traveler
Falls short
Posted 26 Jun 2024 on HotelsThe front desk welcome wasn't great we were put into a tiny room with little furniture a little like a hostel. Didn't match room description. Nice period bathroom. Restaurant was great but the front desk, housekeeping (didn't have clean towels glasses etc) fell short. We complained about our room eventually and got a much better bigger room. The manager said we were "upgraded" to a sea view (tiny window) - regret not doing this earlier. Wife booked a massage but when she went for it - double booked; no apology. Like other reviews it is loud at night and events are always prioritised.
by A verified traveler
Posted 22 Jun 2024
Beautiful
by A verified traveler
Posted 22 Jun 2024
Needs renovation totally
by A verified traveler
Posted 20 Jun 2024
The Grand Hotel was elegant for a beachfront hotel. Great sense of history and grandeur, but still reasonable. Restaurant food was good and staff was all wonderful.
The beachfront Amerigo Vespucci Blvd was easily accessible. The historic town center was about 20-30 min walk, but a pleasant and safe walk. Easy parking at Parcheggio Flori if you decide to drive to town
