Ratings based on 970 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Great location and facilities. Staff so helpful and friendly. Would recommend and will definitely stay again.
Comment from Hotel Management
18 Nov 2024 by Hanz, Hotel Management
Dear Kelly,Thank you for sharing your experience with us and for making PARKROYAL COLLECTION Marina Bay your accommodation of choice.We are truly delighted to know that you had an amazing stay at PARKROYAL COLLECTION Marina Bay. Our team strives to create exceptional experiences for our value guests through our warm hospitality, and we are glad to hear that we have made your stay exceptional in every aspect.PARKROYAL COLLECTION Marina Bay is centrally located in the Downtown Core, offering seamless connectivity to popular tourist attractions, a myriad of shopping malls and vital amenities!Once again, we would like to thank you for sharing your review with us and we look forward to welcoming you back in the future.Inspiringly Yours,Phil SmithGeneral Manager
by A verified traveler from Ridgeland M
Posted 15 Nov 2024
Great!
by A verified traveler from North Mackay
Posted 12 Nov 2024
Quick and easy check in. We checked in early, which wasnt a problem. Friendly, helpful staff.
Food and drink was good.
Great attractions visible from room and in walking distance.
Fantastic location would definitely choose this hotel again.
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Under impressed not value for money
by A verified traveler
Posted 6 Nov 2024
Stunningly beautiful hotel with a perfect location.
Absolutely loved our stay
Comment from Hotel Management
7 Nov 2024 by Hanz, Hotel Management
Dear ARUORIWO,Thank you for sharing your experience with us and for making PARKROYAL COLLECTION Marina Bay your accommodation of choice.We are truly delighted to know that you had an amazing stay at PARKROYAL COLLECTION Marina Bay. Our team strives to create exceptional experiences for our value guests through our warm hospitality, and we are glad to hear that we have made your stay exceptional in every aspect.PARKROYAL COLLECTION Marina Bay was conceptualized around the concept of a "garden-in-a-hotel" and paving the way towards the concept of sustainability in the hospitality industry.Our property is centrally located in the Downtown Core, offering seamless connectivity to popular tourist attractions, a myriad of shopping malls and vital amenities!Once again, we would like to thank you for sharing your review with us and we look forward to welcoming you back in the future.Inspiringly Yours,Phil SmithGeneral Manager
by A verified traveler
Posted 6 Nov 2024
The hotel is in a very poor conditions. The toilet seat is much smaller thank the actual toilet rim. And the the bather smells awful! I stayed for 5 nights. Paid more than USD$500 per night, I expect at least a clean room. But no, the first room ‘s bathroom was not cleaned when I got the room. The second room has small flies vall over the room. Nasty!
Comment from Hotel Management
7 Nov 2024 by Hanz, Hotel Management
Dear Lucy,Thank you for taking time to share your review with us.We sincerely apologize for the inconvenience caused during your stay. PARKROYAL COLLECTION Marina Bay aims to provide our valued guests with restful stays and memorable experiences. However, we are sorry to fall short of expectations this time round. This is not an experience we pride ourselves upon, and certainly one we will be committed to ensuring a remedial action in effect upon for a reinstatement of our usual service and standards. Please be assured that your feedback will be highlighted to the respective departments and a slew of improvements will be implemented to enhance our offerings and service standards and reduce any inconvenience in the future.Once again, thank you for taking the time to write to us, your feedback is noted and much appreciated, and hope to have another opportunity to serve you again.Inspiringly Yours,Phil SmithGeneral Manager
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Hanz, Hotel Management
Dear Chee Wai,Thank you for sharing your experience with us and for making PARKROYAL COLLECTION Marina Bay your accommodation of choice.We are truly delighted to know that you had an amazing stay at PARKROYAL COLLECTION Marina Bay. Our team strives to create exceptional experiences for our value guests through our warm hospitality, and we are glad to hear that we have made your stay exceptional in every aspect.Service is one of the most important aspects of a hotel, and we are incredibly pleased to hear nothing but great feedback from you regarding the service our team members provided.Once again, we would like to thank you for sharing your review with us and we look forward to welcoming you back in the future.Inspiringly Yours,Phil SmithGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Best place to be with family, walk distance to shopping mall
Comment from Hotel Management
7 Nov 2024 by Hanz, Hotel Management
Dear Dawood,Thank you for sharing your experience with us and for making PARKROYAL COLLECTION Marina Bay your accommodation of choice.We are truly delighted to know that you had an amazing stay at PARKROYAL COLLECTION Marina Bay. Our team strives to create exceptional experiences for our value guests through our warm hospitality, and we are glad to hear that we have made your stay exceptional in every aspect.PARKROYAL COLLECTION Marina Bay was conceptualized around the concept of a "garden-in-a-hotel" and paving the way towards the concept of sustainability in the hospitality industry.Our property is centrally located in the Downtown Core, offering seamless connectivity to popular tourist attractions, a myriad of shopping malls and vital amenities!Once again, we would like to thank you for sharing your review with us and we look forward to welcoming you back in the future.Inspiringly Yours,Phil SmithGeneral Manager
