Ratings based on 977 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Convenient location, wonderful staff and facilities. The only slight negative was that there would be a queue at breakfast after 9am.
by A verified traveler
Posted 13 Nov 2024
Great service and fantastic breakfast.
by A verified traveler
Posted 4 Nov 2024
The staff, especially the doormen and porter, were professional and welcoming, always greeted us with a smile and a greeting, excellent serviceallaround.
by A verified traveler
Posted 1 Nov 2024
Hotel was generally excellent, in a good location, very close to MRT station and attractions. Staff were friendly and helpful particularly Venessa at the reception/front door area, who was proactive and helpful in providing useful local advice and getting around Singapore and Malaysia. Nancy's room keeping was of a high standard, but I suspect the days she was not around, house keeping good but not excellent.
Some constructive feedback:
1) a bit of mould noted on tile grout in the shower area.
2) better variety of breakfast should ideally be provided including more local dishes, given hotel prices and stature. This point had been documented by previous travellers
3) For the type of hotel, bidets or toilet hose water pipe should be provided alongside the toilet.
Hope this is useful.
Regards,
Shyam
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 1 Nov 2024
by A verified traveler from San Diego
Posted 1 Nov 2024
Beautiful hotel with fantastic service.
by A verified traveler
Posted 30 Oct 2024
Hotel is conveniently located. 20 minute walk from MBS, 3 minute walk to the train station, next door to lots of shopping, great views on higher floors. Not many dining options but breakfast buffet was good. Lunch buffet was overpriced but tasty. Service was helpful and good. One complaint would be that the mattress was too firm, almost like sleeping on the floor. After a full night’s sleep of tossing and turning your body aches with soreness. I would probably not return, but then again there’s no reason to visit Singapore more than a day anyways. We stayed for 3 which bored us out.
