Ratings based on 1,387 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2025
by A verified traveler
Posted 21 Jan 2025
Had a Good time
by A verified traveler
Posted 20 Jan 2025
The room was reasonably priced. Our room needed some furniture updates. Very scuffed up.
by A verified traveler from Las Vegas
Posted 20 Jan 2025
Great
by A verified traveler
Posted 17 Jan 2025
by A verified traveler from Kamloops
Posted 16 Jan 2025
Nice new, clean hotel, but the so-called "green" initiatives rendered the room disappointing.
Room and bathroom are way too dark even with all lights on. Hard to wash, shave or do makeup in the semi-dark.
Poor water pressure. Bathroom tap didn't have enough pressure for water to clear the counter top. Had to use a towel to soak up the constant mess. Shower had a single low-pressure rain fixture mounted on the 9 foot ceiling, resulting in only a heavy mist falling on your head.
We won't be back and wouldn't recommend.
Comment from Hotel Management
16 Jan 2025 by Tara, Hotel Management
Welcome,Thank you for taking the time to share feedback from your recent visit to Harrah’s Ak-Chin Casino Resort. We apologized that you experienced water pressure issues in the room and was dissatisfied with the lighting in the bathroom. We appreciate you taking the time to share your feedback and will be addressing your concerns.
by A verified traveler
Posted 13 Jan 2025
So far so good. Just got here.
Comment from Hotel Management
17 Jan 2025 by Melissa Rowberry, Hotel Management
Thank you for taking the time to share your experience at Harrah's Ak-Chin. We hope you continued to enjoy your stay!
by A verified traveler
Posted 7 Jan 2025
by A verified traveler
Posted 6 Jan 2025
We enjoyed our one night stay here and will stay again if ever in the Maricopa area.
Comment from Hotel Management
15 Jan 2025 by Melissa Rowberry, Hotel Management
We are delighted to hear that you enjoyed your stay at Harrah's Ak-Chin. Thank you for your feedback.
by A verified traveler
Posted 2 Jan 2025
The line to check in was extremely long and there was only one person checking in “non-club members.” There were at least 5 people working on the left side to help those that were members. I was there at 3:50 and they said I had to wait until exactly 4:00, otherwise they would’ve charged me $35. It was ridiculous the amount of time we all had to wait. I didn’t get checked in and receive my key until 4:27. Also, we were not informed that there was no room service. There was also no answer to the front desk after repeated attempts to call from the room this morning. Lastly, there was a dirty washcloth under the sink that was left in the bathroom. There was also smeared makeup on the bathroom floor.
Comment from Hotel Management
3 Jan 2025 by Tara, Hotel Management
Welcome,Thank you for taking the time to share feedback from your recent visit to Harrah’s Ak-Chin Casino Resort. We apologized that you were dissatisfied with our early check in fee and the additional wait at check in time. It is our goal to ensure guest are checked in a timely manner. We have also reported the issue with not being able to contact the front desk via the phone in your room as well as the dirty washcloth under the sink. We appreciate you taking the time to share your feedback. Thank you.
