Ratings based on 385 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024
The staff was very helpful, especially Ivelisse, Owen and Joy. We had an issue with the room and Ivelisse diligently made the arrangements to move us to another room. Rooms are cool and they have some rooms with air conditioning and others with no air conditioning, but all of them are comfy.
Comment from Hotel Management
26 Aug 2024 by Hacienda Juanita, Hotel Management
Mariano, we are very glad you had a pleasant experience during your visit to our hotel. We hope to see you again in the future.
by A verified traveler
Posted 8 Aug 2024
Comment from Hotel Management
9 Aug 2024 by Hacienda Juanita, Hotel Management
Gracias por su visita, encantados de haberle recibido.
by A verified traveler
Posted 29 Jul 2024
The dinning staff it is HORRIBLE, you can hear their conversation back in the kitchen the first night they took 47 minutes to make to sandwiches with salami, cheese and butter I time it ( I have been in the dining industry for over 15 yrs) next day we went for breakfast my wife’s French toast was iced cold my eggs dry from microwave I only know because of the way the cheese was melted, the bread was 1 or 2 days old the only thing I enjoy of my breakfast was the ham. I order a coffee cortadito at the time I place my order and I had to ask for my coffee before I left because the cashier/server never made it neither the lady that bought us or breakfast. This is a great place, nice cabin nice pool you can sleep nice and comfortable but the service was horrible. The best service I had it with the lady that does the check in and check out.
Comment from Hotel Management
29 Jul 2024 by Hacienda Juanita, Hotel Management
We regret the inconvenience. We appreciate your visit and recommendation. We look forward to welcoming you again.
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
25 Jul 2024 by Hacienda Juanita, Hotel Management
Dayna, muchas gracias por su visita y recomendación.
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Hacienda Juanita, Hotel Management
Saludos Giomary agradecemos su visita en nuestro alojamiento. Esperamos poder recibirle nuevamente.
by A verified traveler
Posted 11 Jul 2024
Relaxing
Comment from Hotel Management
11 Jul 2024 by Hacienda Juanita, Hotel Management
it's good that you spent a pleasant time in our accommodation. Thank you for your visit.
by A verified traveler from Trujillo Alto
Posted 10 Jul 2024
It is a perfect place to enjoy Inland Puerto Rico.
Comment from Hotel Management
17 Jul 2024 by Hacienda Juanita, Hotel Management
Thank you for your visit and recommendation!
by A verified traveler
Posted 9 Jul 2024
Good for Family
Comment from Hotel Management
9 Jul 2024 by Hacienda Juanita, Hotel Management
Braulio thank you for your visit.
by A verified traveler
Posted 6 Jul 2024
Best mountain resort and personnel!
Comment from Hotel Management
6 Jul 2024 by Hacienda Juanita, Hotel Management
Nayda, we are very glad you enjoyed your stay and hope to see you again in a future visit!
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
27 Jul 2024 by Hacienda Juanita, Hotel Management
Noel, muchas gracias por su visita y recomendación.
