Ratings based on 89 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Charming hotel and neighborhood
Posted 18 Jul 2024 on HotelsOlder fancy grand hotel. Very nice staff at the front desk. Great breakfast buffet. Super efficient but non-personal wait staff. No smiles, no eye contact, no greeting. It might be the language barrier or their culture. Nice small pool and sauna. Beautiful neighborhood. We loved hearing the music from our window.
by A verified traveler
Charming hotel and neighborhood
Posted 16 Jul 2024 on HotelsOlder fancy grand hotel. Very nice staff at the front desk. Great breakfast buffet. Super efficient but non-personal wait staff. No smiles, no eye contact, no greeting. It might be the language barrier or their culture. Nice small pool and sauna. Beautiful neighborhood. We loved hearing the music from our window.
by A verified traveler
Weekend break worth a visit
Posted 20 Dec 2021 on HotelsFriendly and professional staff. Warm and super clean room. Great breakfast.
Comment from Hotel Management
11 Jan 2022 by Petr Horký, Front Office Manager, Hotel Management
Dear Cameron,
thank you very much for your nice feedback.
With best wishes
by A verified traveler
Posted 6 Jul 2021
My room
Comment from Hotel Management
7 Jul 2021 by Reservation agent, Hotel Management
We would like to thank you for your comment. Prokopová (reservation agent)
by A verified traveler from Vegas
Posted 14 Oct 2019
Great location in town. Staff was very helpful. Parking facilities are a little tight if you have a medium or above size vehicle. Also reserve well ahead if you want spa or massage treatments. Overall it was a good stay
Comment from Hotel Management
16 Oct 2019 by Jan Šimkanin, Front Office Manager, Hotel Management
Dear guest, thank you for you nice visit, we were glad to meet you in Orea Spa Hotel Palace Zvon. Thank you for your feedback and hope in your next visit. Best regards, Jan Šimkanin, Front Office Manager
by A verified traveler
Posted 14 Jul 2019 on CheapTickets
Perfect position in Marianske Lazne, good breakfast, nice staff and service. For the four star hotel it should be an air-condition in the room. Overall experience is fine, would definitely return.
Comment from Hotel Management
21 Jul 2019 by Jan Šimkanin, Front Office Manager, Hotel Management
Dear guest, thank you for your review. I am glad, that you enjoyed your stay in Orea Spa Hotel Palace Zvon. Thank you for your words of praise to our staff and hotel service. I regret, but air condition is not standard in 4* star hotel in the middle of Europe. We hope in your next visit in near future. Best regards, Jan Šimkanin, Front Office Manager
by A verified traveler
Lovely stay!
Posted 12 Sep 2018 on HotelsReally enjoyed our 2 nights stay. The hotel room was spacious, clean and beautiful with lovely chandelier and high ceilings. The room was ready for us including a baby cot for our 11 month old baby.
As hotel quests we took advantage of using the sauna and pool which was very good! Breakfast was very good too! We will definitely stay again as the hotel is also in perfect location close to the singing fountain and all water springs.
Comment from Hotel Management
19 Sep 2018 by Ondřej Kazda, Hotel General Manager, Hotel Management
Dear Guest, thanks for taking your time to share your experience on booking.com. We are glad we met your expectations on all aspects and look forward to welcoming you back to Orea Spa Hotel Palace Zvon in the nearby future. Kind Regards, Ondřej Kazda, Hotel General Manager
Recommended
for Everyoneby A verified traveler from Prague
Romantic weekend
Posted 4 Oct 2017 on Orbitz
Pros: Nice building, central location, nice view if you see the main square.
Cons: Breakfast, poor quality, not enough choice, very poor service.
Spa and swimming pool, not at the level it should for a 4 stars hotel.
Location: Nice place to visit walking distance
The staff at the reception is speaking acceptable English and provides you useful information. It is mandatory to park in a public parking, correct price.
The hotel is very nice from the outside, nevertheless the inside is a bit less glamorous. Phonic insulation between rooms is poor and the breakfast buffet is not very good.
The main disappointment is the spa. In a thermal city you would expect a super spa, not the case here. The swimming pool is 3x3m, not very nice and you are constantly starred by a guy behind the counter. The sauna is accessible on reservation and for extra cost, again nothing fancy.
To summarize, good locking hotel but perfectible prestations.
Comment from Hotel Management
15 Nov 2017 by Jan Šimkanin, Front Office Manager, Hotel Management
Dear guest, thank you very much for your review. I am quite sad, that your stay wasn´t according your imagination. Mariánské Lázně is spa town, but all mineral springs are cold, not thermal. At all reservation webs we advertise size of swimming pool – It is 5 metres wide and 6 metres long. Bigger swimming pool is not possible due the size of hotel. The guy behind the counter is lifeguard. Our sauna is standard in 4**** hotel. Best regards, Jan Šimkanin, Front Office Manager
Recommended
for Everyoneby A verified traveler from canada
Had a wonderful stay!
Posted 7 Jul 2017
Pros: Staff and location.
Location: Right on the heart of the town, close to singing fountain.
We had a beautiful room with a great balcony. Staff were very friendly and helpful. The breakfast was very good with a large selection. Would definitely return!
Comment from Hotel Management
17 Aug 2017 by GRM, Hotel Management
Dear Guest, thank you very much for your great review. We are glad that you enjoyed your stay in our hotel. Maybe we will meet during your next visit! Best regards, Jan Šimkanin, Guest Relations Manager
by Kathryn
Posted 13 Jun 2017 on Hotels
Fabulous location and a lovely little town. We would have loved to stay for weeks!
