Ratings based on 481 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 12 Sep 2024
This place was average in all respects. Clean enough, but stains on the carpet and scuffed up walls, places where a picture had obviously fallen
Etc. Nothing to turn me away but was obviously steadily declining from neglect over time and lack of upkeep.
The room was ok, bathroom was cramped but the room itself was larger than you’d expect from an eu hotel. There was only one English channel on the tv - sky news, but you’re not coming to Vienna to watch tv.
I paid for breakfast included and when checking in they said as much, but the next morning I was not on the list and had to pay for a dismal breakfast. Save yourself and don’t pay for breakfast here, plenty of cafes within a few blocks that have much better food. I disputed this charge when checking out and the clerk was very uncooperative. Left a very bad impression as I checked out, this review would probably have been a lot better if they’d waived the charges.
Location is ok, there are restaurants and cafes around, and a main shopping street a couple blocks up you can follow to the main tourist area, about a 25 minute walk.
Overall this is a passable hotel at an ok price, but I’d expected a bit better.
Comment from Hotel Management
7 Oct 2024 by Emily, Hotel Management
Dear Theodore,Thank you for taking the time to provide your feedback regarding your recent stay with us. We appreciate your candid observations, as they help us identify areas for improvement.We are glad to hear that you found the room size satisfactory, but we sincerely apologize for the issues you encountered with cleanliness and maintenance. Your comments about the stains on the carpet and scuffed walls are concerning, and we will address these matters with our housekeeping and maintenance teams to ensure that our standards are upheld.We also regret the inconvenience you experienced regarding your breakfast reservation. It is disappointing to hear that this was not properly communicated, and we understand how frustrating it must have been to have to pay for breakfast unexpectedly. We will review our check-in procedures to prevent similar issues in the future.Regarding the TV channels, we appreciate your understanding that guests come to explore Vienna rather than watch television, but we will consider your feedback as we evaluate our entertainment options.We are pleased that you found our location convenient for exploring the area, and we hope you were able to enjoy some of the nearby restaurants and cafes.Your experience at checkout is not reflective of the service we strive to provide, and we will address this with our team to ensure that all guests feel valued and supported.Thank you once again for your feedback. We hope you might consider giving us another chance in the future to provide you with a more positive experience.Best regards, Emily from elaya hotel vienna city west
by A verified traveler
A 3-star stay in a different hotel
Posted 21 Aug 2024 on HotelsWe stayed in what seemed to be a different building from the "real" hotel elaya, we had to take a corridor to the back of the building for a lift to our room. The room was branded with another hotel name, clearly a 3-star hotel given the condition of the furniture, lack of amenities and the poor service (2 days wait for an iron). Breakfast buffet okay but not many choiches,
Comment from Hotel Management
23 Aug 2024 by Emily, Hotel Management
Dear Stefano,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments and are sorry to hear that your experience did not meet your expectations.Our hotel consists of two sides, the A-side and the B-side, and it’s possible that the room you stayed in still featured the old branding from before our name change a year ago. Please rest assured that the company remains the same, and our hotel was previously also rated as a 4-star establishment. We are actively working to update all areas to reflect our current branding and standards.We apologize for any confusion regarding the building layout and the condition of the furniture. We are committed to enhancing our guests' comfort and will address your concerns about the lack of amenities. Additionally, we regret the delay you experienced in receiving an iron and will ensure our team improves their response times in the future.Thank you for your feedback on the breakfast buffet; we will take your suggestions into consideration as we look to expand our offerings.We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Best regards,
by A verified traveler
Posted 19 Aug 2024
The rooms are modern and very clean.
However, service was almost non-existent. Staff constantly sitting in the courtyard smoking rather than assisting guests. Coffee station in the foyer out of order and judging from the sign, it has been non functional for a long time.
Comment from Hotel Management
23 Aug 2024 by Emily, Hotel Management
Dear Marina,Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our rooms modern and very clean. However, we sincerely apologize for the service issues you experienced during your visit. Your comments about the staff's availability are concerning, and we will address this with our team to ensure that our staff is more attentive to our guests' needs.Regarding the coffee station, we understand your frustration. Unfortunately, the repair of the coffee machine took longer than anticipated, and we were unable to influence the timeline for its maintenance. We appreciate your understanding in this matter and are actively working to ensure that all facilities are properly maintained and functional.Your insights are invaluable, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Best regards,
by A verified traveler
Posted 5 Aug 2024
Very nice stay
Comment from Hotel Management
17 Aug 2024 by Emily, Hotel Management
Dear Devi,Thank you for taking the time to share your experience at our elaya hotel vienna city west and rating us with the full score! We are delighted to hear that you had a very nice stay at our hotel. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back in the future!Best regards,Emily from elaya hotel vienna city west
by A verified traveler
Posted 4 Aug 2024 on Hotels
by A verified traveler
Posted 8 Jul 2024
by A verified traveler
Posted 9 Apr 2024 on Hotels
by A verified traveler from Huntington Beach
Posted 2 Mar 2024
Good place and service. Room needs better soundproofing and more English language TV programs, however.
Comment from Hotel Management
5 Mar 2024 by Emily, Hotel Management
Dear Charles,Thank you for your feedback on your recent stay at our elaya hotel vienna city west. We appreciate your positive comments regarding our service and overall experience. We have taken note of your suggestions regarding the room soundproofing and English language TV programs. We will work on improving these aspects to enhance the quality of your future stays. Your feedback is valuable to us, and we strive to provide the best possible experience for all our guests. Thank you for choosing our hotel, and we look forward to welcoming you back in the future. Kindest regards, Emily from elaya hotel vienna city west
by A verified traveler
Posted 19 Dec 2023
