Ratings based on 210 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Sep 2024
by A verified traveler
Posted 3 Sep 2024
by A verified traveler
Posted 12 Aug 2024
The reason communication was terrible is because the beach was contaminated and they did not warn guests of the risk. (DOH-Collier issues water quality health advisory on three Marco Island beaches; E coli at issue)
The hotel has very good facilities and fun activities for children and adults. They charge $30 per night for parking, that's something new. We went in July and we didn't have to pay for
Comment from Hotel Management
17 Aug 2024 by Lea - Front Desk, Hotel Management
Thank you for your valuable feedback. We did our best to try to communicate regarding the water quality of the Gulf of Mexico as information came to light. The parking charge is new and will continue going forward for any return stays. We look forward to hosting you again and creating more vacation memories.
by A verified traveler
Posted 12 Aug 2024
Great place for our family of 4. Direct on the beach and many restaurants across the street.
Cons: Check-out too early, at 10am.
Comment from Hotel Management
17 Aug 2024 by Lea - Front Desk, Hotel Management
Thank you for your valuable feedback. We are happy to hear you enjoyed your stay with us and looking forward to hosting you again in the future!
by A verified traveler
Posted 8 Jul 2024
Comment from Hotel Management
21 Jul 2024 by Lea, Hotel Management
We are happy to hear you enjoyed your stay with us. We hope to see you again soon!
by A verified traveler
Home away from home
Posted 10 Jun 2024 on HotelsThe hotel was beautiful and well maintained. Staff was friendly. The rooms are large and well equiped with everything you need for a comfortable stay. The resort is more a home away from home then a hotel.
Comment from Hotel Management
12 Jun 2024 by Lea - Front Desk, Hotel Management
Thank you for your review, we are so happy that you call Crystal Shores your home away from home. Looking forward to your next stay already and creating more vacation memories.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
21 Jul 2024 by Lea, Hotel Management
We are sorry to hear that your past stay did not meet your expectations. We hope to see you in the future and show you a true Marriott experience. Please feel free to contact the resort directly should there be any questions regarding booking future stays.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by Lea - Front Desk, Hotel Management
We are glad to hear you had a great stay with us! We look forward to seeing you again in the future.
by A verified traveler
Posted 13 May 2024 on Hotels
Comment from Hotel Management
15 May 2024 by Nick C- Front Desk Manager, Hotel Management
Adriana, I apologize that your stay did not meet your expectations. We hope to have the opportunity to serve you again in the future and are available to answer any questions you may have.
by A verified traveler
Posted 31 Mar 2024
The beach was crowded with people from outside of the hotel with music so loud that we couldnt rest on the sand quiet. I suggest to take care of that specially if we are paying such a high rate for our villa-
Thanks
Comment from Hotel Management
3 Apr 2024 by Lea - Front Desk, Hotel Management
Good afternoon and thank you for your valued feedback. Unfortunately, Marco Island beaches are open to the public so not much we are able to do about the noise level from the local people enjoying the beach. We do hope to see you in the future!
