Ratings based on 1,515 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Noisy. You can hear your neighbours talking. Rooms are not sound proofed. Construction noise above our room during daytime.
Comment from Hotel Management
4 Nov 2024 by Ona Princesa Playa, Hotel Management
Hi George, I'm really sorry to hear that your experience with us didn't meet your expectations. We're sorry to hear about the noise issues you encountered. Our goal is to provide a tranquil environment for our guests, and we regret that this was not the case during your stay. On the bright side, we're glad you found our rooms clean and amenities satisfactory to some extent. We continuously strive to maintain our hotel's condition and appreciate your feedback as it helps us improve.We hope to have the pleasure of welcoming you again.Take care,Ona Princesa Playa
by A verified traveler from san francisco
Posted 27 Oct 2024
Location on beach front next coffee shops, restaurants beach activities and closeness to old town. The staff were helpful and friendly.
I didn't like that the property charged me $3/night for using the safe inside the unit.
Also, if you happen to be driving a car, dropping luggage off at property on such a busy street before knowing where to park can be very challenging.
Comment from Hotel Management
28 Oct 2024 by Ona Princesa Playa, Hotel Management
Hi,We appreciate your honesty in taking time to leave a review, thank you.We're thrilled you loved the prime location of our beachfront property and the friendliness of our staff. It's always a joy to know that our guests can enjoy the nearby coffee shops, restaurants, and the short stroll to the old town. Regarding the safe charge, we aim to offer competitive rates while maintaining the highest standards of security for our valued guests. While we don't have parking on-site, we understand the challenge of finding a spot in such a bustling area and are looking into ways to make this process smoother for future stays.We'd love the chance to welcome you back for another stay.Cheers,Ona Princesa Playa
by A verified traveler
Posted 16 Oct 2024
Just stayed one night as we went to see friends in Marbella, but great service, room was clean and quiet, and the area if vibrant - right on the beach and boardwalk.
Comment from Hotel Management
17 Oct 2024 by Ona Princesa Playa, Hotel Management
Hey there, Jacques! Thrilled to see your positive feedback. Thanks for sharing your experience with us.We're thrilled to hear you found our service great and the room to your liking, cleanliness is key after all! Plus, it's awesome that you enjoyed the vibrant atmosphere of our beachside location. Being right on the boardwalk definitely has its perks, doesn't it?We would be delighted to welcome you back.Take care,Ona Princesa Playa
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Ona Princesa Playa, Hotel Management
Hey there, Dmitry! Thrilled to see your positive feedback. Thanks for sharing your experience with us.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We would be delighted to welcome you back.Take care,Ona Princesa Playa
by A verified traveler
Posted 26 Sep 2024
Have stayed a few times now and always have an enjoyable stay…already looking forward to next year… the location is great! Staff are super friendly and helpful… rooms are comfortable with everything you need, ideal for a base as never spend much time in the room anyway when on holiday
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hi Jessica,Thank you for taking the time to review your stay. It's wonderful to hear that our location served you well and that you found our staff to be super friendly and helpful – that's exactly what we aim for! We're also glad the rooms provided a comfortable base for your adventures.See you soon!Take care, Ona Princesa Playa
by A verified traveler
Posted 17 Sep 2024
Although dated the property had excellent location and was clean
Did not like the elevators arrangements had to wait long for one but we managed like others
Breakfast was good and lovely on the 8th floor so was the pool area
by A verified traveler
Posted 13 Sep 2024
Having stayed at Princessa several times a year for the last 15 years it is one of Our favourite hotels despite some idiosyncracies. It remains the only hotel I have stayed in around the world that continues to charge to use the room safe! The location is superb.
The hotel has now changed hands and several big changes are planned which will hopefully enhance the property however I hope that it does not lose its current charm and what it does so well.
by A verified traveler
Posted 12 Sep 2024
Excellent location, ask for a sea view room. Lovely staff and good sized rooms. Everything you need is within easy walking distance, and I'm no youngster.
Comment from Hotel Management
13 Sep 2024 by Ona Princesa Playa, Hotel Management
Hey there, Allan! Thrilled to see your positive feedback. Thanks for sharing your experience with us.We're thrilled to hear that you loved the sea view from your room and found our staff lovely. It's also great to know the room size was just right for you and that our location made your stay convenient. We aim to be a comfortable spot for guests of all ages, so your comment about everything being within easy walking distance brings a smile to our faces!We would be delighted to welcome you back.Take care,Ona Princesa Playa
by A verified traveler
Posted 10 Sep 2024
This property is a great stay if you love to be close to the beach and all the cool restaurants right on the beach for a least a km.You are also close to old Marbella which has cool outdoor restaurants just steps away.These is also a small grocery store right on the same block as the hotel.Make sure for get oceanfront worth the money which is a lot cheaper than hotels nearby.The downside is the parking which is right around the corner after checkin but is 23euros a day.The front desk are hit or miss for English speakers with attitude and advice.Breakfesr is worth the money and is on the top floor with a beautiful view of the ocean which you will definitely love and there is a patio to sit outside and have a coffee and breakfast and the young tall lady that works the breakfast always has a genuine smile,front desk should take note.Good value and location for the price,sorry beds are very hard!
Comment from Hotel Management
12 Sep 2024 by Ona Princesa Playa, Hotel Management
Hey there, Mark! We're so grateful you took the time to share your thoughts with us.We're thrilled to hear you loved the proximity to the beach and the charming restaurants of Marbella's old town, not to mention our convenient location near a grocery store. It's wonderful that our breakfast with the ocean view made such a positive impression on you, and we appreciate your kind words about the service at breakfast. We're sorry to hear you found the beds on the firm side. While we aim to provide comfort for all our guests, mattress preferences can be quite personal. Regarding the parking fee, we understand the cost might be unexpected; however, our location in this bustling area can make parking a premium amenity. We're also looking into your feedback about the front desk as we always strive to offer friendly and helpful service in all languages.It's fantastic that you found our hotel to be of good value and enjoyed your overall stay with us!We hope to welcome you back.All the best,Ona Princesa Playa
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Ona Princesa Playa, Hotel Management
Hi Renée,Thank you for taking the time to review your stay. We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.See you soon!Take care, Ona Princesa Playa
