Ratings based on 498 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from WELWYN
Posted 29 Sep 2024
We stay in a lot of hotels all over the world as part of our working lives. This one offers probably the best food of any of them - and that’s quite an accolade. Rooms are good, beds are good, service is excellent and the air con can be a little noisy. But that food! We’ll be back for another giant tandoori prawn soon hopefully.
Comment from Hotel Management
2 Oct 2024 by Gonzalo Rodriguez, General Manager, Hotel Management
Dear Shami,Thank you for taking the time to review your recent stay.We are truly heartened to hear of your delightful experience at our resort.We are thrilled that you enjoyed our rooms, the comfort of our beds, and the high standard of service we strive to provide. It is also a joy to know that our culinary offerings created such a memorable experience for you. Our array of more than 15 restaurants and bars, including the famed Nobu Marbella, is indeed a highlight for many of our guests.However, we regret to hear that the air conditioning did not provide the silent comfort you expected. We appreciate your understanding and hope that this did not detract significantly from your overall experience with us.Nevertheless, we are pleased that our service made a positive impact on your stay. Our team is dedicated to delivering exceptional experiences, and it is always rewarding to know when we have succeeded. We're looking forward to serving you more of our giant tandoori prawns and other gastronomic delights on your next visit.Kind regards,Gonzalo Rodriguez, General Manager
by A verified traveler
Posted 14 Sep 2024
This is a lovely resort and the dining options and beach are fantastic. The Fendi bar is something to be experienced for sure. Really good people watching. Sea Grill restaurant is fantastic.
The rooms are a little dated, but still a great hotel experience. The staff were attentive and helpful.
Comment from Hotel Management
17 Sep 2024 by Gonzalo Rodriguez, General Manager, Hotel Management
Dear Guest,Thank you for reviewing your recent stay at Puente Romano Beach Resort Marbella.We are delighted that you enjoyed the variety of dining options, the prime beach location, and the unique experience at our Fendi bar. It is great to hear such positive comments about our Sea Grill restaurant and the high level of service provided by our attentive staff.However, we note your remarks regarding the rooms feeling a little dated. Our resort is designed to embody the elegant and stylish Andalusian architecture, and we continuously strive to maintain the harmonious atmosphere of our guest rooms. We appreciate your feedback as it is essential in helping us to refine our guest experience.Nonetheless, we are pleased that your overall hotel experience was positive and that you found our room amenities to your satisfaction. Our resort aims to provide a luxurious and unforgettable experience, and we are glad that the cleanliness and condition of the hotel contributed to your enjoyable stay.We look forward to welcoming you back. Best wishes,Gonzalo Rodriguez, General Manager
by A verified traveler
Posted 26 Aug 2024 on Hotels
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Gonzalo Rodriguez, Director general, Hotel Management
Querido huésped,Es un verdadero placer para todos nosotros recibir una reseña tan destacada como la suya.Siempre es muy positivo saber que nuestros clientes han encontrado todo a su gusto y que se llevan un muy buen recuerdo de su experiencia en nuestras instalaciones. Gracias por su tiempo y por confiar en nosotros.Agradecidos por su confianza y a la espera de su pronto regreso, aprovechamos la ocasión para enviarle los saludos más cordiales,Gonzalo Rodriguez, Director general
by A verified traveler
Posted 4 Aug 2024 on Hotels
by A verified traveler
Posted 28 Jun 2024
Comment from Hotel Management
23 Jul 2024 by Gonzalo Rodriguez, General Manager, Hotel Management
Dear Kevin,Thanks for leaving us a rating!We are thrilled to know that you had a pleasant experience at our beachfront resort.We look forward to welcoming you back for an even more memorable visit.Kind regards,Gonzalo Rodriguez, General Manager
by A verified traveler from Boston
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Gonzalo Rodriguez, General Manager, Hotel Management
Dear Dobrin,Thank you for your kind review.It is wonderful to hear that you felt so welcome during your stay at our beachfront resort and we are pleased that you enjoyed your dining experiences. There is no greater reward than knowing we provided a perfect experience for our guests.We look forward to welcoming you back.Kind regards,Gonzalo Rodriguez, General Manager
by A verified traveler
Posted 12 May 2024 on Hotels
Comment from Hotel Management
15 May 2024 by Gonzalo Rodriguez, Director general, Hotel Management
Estimado Jacob,Nos resulta muy gratificante recibir tan alta valoración acerca de su estancia en nuestros apartamentos.Su calificación nos transmite que su estancia ha sido favorable y nos halaga al resaltar la atención de nuestro equipo y la tranquilidad que ofrecen las instalaciones del Puente Romano Beach Resort Marbella.Reiterándole nuestro agradecimiento por su visita, sepa que estaremos encantados de volver a ser, en un futuro, sus anfitriones en Marbella. Un cordial saludo,Gonzalo Rodriguez, Director general
by A verified traveler
Posted 20 Apr 2024 on Hotels
Comment from Hotel Management
25 Apr 2024 by Gonzalo Rodriguez, General Manager, Hotel Management
Dear Rhys,Thanks for leaving us such an awesome review!We are thrilled to know that you had such a great experience at our beachfront resort.We look forward to welcoming you back.Kind regards,Gonzalo Rodriguez, General Manager
by A verified traveler
Posted 22 Feb 2024
Great location, excellent food options, brilliant staff and tennis club.
Comment from Hotel Management
23 Feb 2024 by Gonzalo Rodriguez, General Manager, Hotel Management
Dear Fuad,Thanks for leaving us such an awesome review!We're thrilled to hear that our location served as a perfect backdrop for your stay and that our gastronomic offerings met your expectations. It's also rewarding to know that our staff made a brilliant impression and that you enjoyed the facilities at our tennis club. Our team takes great pride in maintaining our resort's cleanliness and providing top-notch amenities, and we're glad this was reflected in your visit.We look forward to welcoming you back.Kind regards,Gonzalo Rodriguez, General Manager
