Ratings based on 418 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Markham
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Ona Marbella Inn, Hotel Management
¡Buenos días!Nos alegra que te hayas sentido a gusto en nuestras instalaciones.¡Hasta pronto!Ona Marbella Inn
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Ona Marbella Inn, Hotel Management
¡Hola Rameshchandra! Muchas gracias por tomarte el tiempo de dejar una reseña.Tu reseña nos da idea de que pudiste disfrutar de una estancia agradable en nuestro hotel, sin embargo, sentimos si hubo algún inconveniente.Quedamos a tu total disposición. ¡Hasta pronto! Ona Marbella Inn
by A verified traveler from St Helens
Posted 24 Sep 2024
Lovely clean hotel within 5 minute walk of Marbella harbour.
Comment from Hotel Management
25 Sep 2024 by Ona Marbella Inn, Hotel Management
Hi there, Thanks for letting us know about your stay!We are glad to know your stay with us was enjoyable and are pleased that you found our location ideal for your requirements. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.We look forward to seeing you again soon.Best regards,Ona Marbella Inn
by A verified traveler
Posted 25 Aug 2024
We liked the check in and check out process and the service from staff.
We didn't like that they don't accept American Express and the unexpected fees for parking, security box and towels for pool.
Comment from Hotel Management
28 Aug 2024 by Ona Marbella Inn, Hotel Management
Hey, Daniel! A million thanks for your thoughtful review.We're thrilled to hear that our check-in/check-out process hit the mark and that you found our staff service to your liking! It’s always a top priority for us to make those experiences as smooth as possible. Regarding the parking fees and the security box, we do our best to keep any additional costs transparent, and we're sorry to hear that these came as a surprise. We aim to offer competitive rates and will review how we communicate these extra services. Please remember, towels for the pool are just one of the many amenities we provide to ensure our guests have a comfortable stay. We'd love to see you back again to enjoy our services, perhaps even take another dip in the pool – no sneaky fees, I promise!We hope to welcome you back.Best wishes,Ona Marbella Inn
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Ona Marbella Inn, Hotel Management
Hey, Yan Yan! A million thanks for your thoughtful review.We are very sorry to hear that our standards did not meet your expectations on this occasion. We regret you did not make us aware of this while onsite so that we may have taken the necessary action. Nevertheless, rest assured that we have passed this on to the concerned team members and it will be used to identify areas of improvement.We hope to welcome you back.Best wishes,Ona Marbella Inn
by A verified traveler
Posted 15 Aug 2024
Passable
Comment from Hotel Management
20 Aug 2024 by Ona Marbella Inn, Hotel Management
Bonjour Ali et merci pour votre commentaireNous sommes très tristes de lire que tu n'as pas apprécié ton séjour chez nous. Il est essentiel pour notre hôtel que nos hôtes se sentent bien. Dans ce but, la réception est toujours disponible pour trouver des solutions.Au plaisir de vous avoir à nouveau chez nous pour un séjour 100 % réussi !Ona Marbella Inn
by A verified traveler
Posted 6 Aug 2024
Great place to stay in a great location. Close to the beach, old town, restaurants and shopping. Would highly recommend it.
Comment from Hotel Management
7 Aug 2024 by Ona Marbella Inn, Hotel Management
Hi there, Thanks for letting us know about your stay.We're thrilled to hear you loved the location and found our proximity to the beach, Old Town, restaurants, and shopping convenient. It's great that you'd highly recommend us, and we're delighted that our efforts to maintain cleanliness and provide excellent service have resonated with you.We look forward to welcoming you back on a future occasion. Best wishes,Ona Marbella Inn
by A verified traveler
Posted 4 Aug 2024
Had a lovely stay. Great position, clean, staff very helpful and value for money excellent
Comment from Hotel Management
9 Aug 2024 by Ona Marbella Inn, Hotel Management
Hi there Lindsey! It’s great to receive such positive feedback! Thanks for taking the time to share.We're thrilled to hear you had a lovely stay and found our position great! Our team works hard to keep everything clean and helpful, so your kind words mean a lot to us. We all hope to see you again on your next visit.Take care,Ona Marbella Inn
by A verified traveler
Posted 19 Jul 2024
This property never disappoints. Great rooftop pool, lovelyvfreindly staff and location is ideal.
Comment from Hotel Management
23 Jul 2024 by Ona Marbella Inn, Hotel Management
Hi there, Thanks for letting us know about your stay.It's fantastic to hear you loved our rooftop pool – isn't the view just breathtaking? We're thrilled to hear our staff made a great impression; they truly are as friendly as they come. And the location, well, you've said it all – it's hard to beat being right in the heart of everything!We look forward to welcoming you back on a future occasion. Best wishes,Ona Marbella Inn
by A verified traveler
Posted 18 Jul 2024
Staff welcoming and friendly. Apartment clean, pool area clean as well. Central to all amenities. Stayed there quite a few times now, never disappoints us.
Comment from Hotel Management
22 Jul 2024 by Ona Marbella Inn, Hotel Management
Hi there Helen Yvonne! It’s great to receive such positive feedback! Thanks for taking the time to share.We're thrilled to hear you've enjoyed your stays with us, especially noting the cleanliness and our central location. It's great to know our pool area consistently meets your expectations and that our team has been able to make you feel welcome time and time again. We love that you never leave disappointed and appreciate you highlighting these aspects of your experience.We all hope to see you again on your next visit.Take care,Ona Marbella Inn
