Ratings based on 662 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by Ona Alanda Club Marbella, Hotel Management
Hi there, Thanks for letting us know about your stay.We are delighted to hear that your room had everything you needed for a comfortable stay. This encourages our team to continue upholding our high standards.We look forward to seeing you again soon.Best regards,Ona Alanda Club Marbella
by A verified traveler from Weston Super Mare
Posted 30 Aug 2024
Staff were all very nice however the 3 bed apartment we were given looked nothing like the 3 bed apartment on their website, when we asked why we were told they only had one that had been modernised, so in our view this was very misleading.
The apartment was tired and in need of some work, the outside pool had cracked and broken tiles, the inside pool the same, the water in both pools we used was in our view a little cloudy, however we did not have any issues so assume it was just the chemicals used. The outside toilet had a broken door that you could not lock, we stopped for 4 nights, still broken when we left.
Food was fine, prices were not too bad for both, entertainment was pretty good and again the staff involved were nice and friendly and good with keeping the kids amused.
Location pretty good, quite a few restaurants and sho-s not too far away, beach only a short walk away too.
Car parking was good although for what we were charged paying €20 a day on top was a bit cheeky we think.
Comment from Hotel Management
2 Sep 2024 by Ona Alanda Club Marbella, Hotel Management
Hi Glen! We're so grateful you took the time to share your thoughts with us.We're thrilled to hear that our staff made a great impression with their friendliness and that the entertainment kept spirits high, especially for the little ones. Not to mention, our location's convenience for beach and dining outings is always a hit with our guests. On the flip side, we're sorry to hear about the discrepancies you experienced with the 3-bedroom apartment and the condition of our pools. While we regularly maintain our facilities, your feedback is a reminder that there's always room for improvement. And we appreciate your candid thoughts on the parking fee; we try to keep our prices fair and transparent.We hope to welcome you back.Best wishes,Ona Alanda Club Marbella
by A verified traveler
Posted 5 Jul 2024
The staff were great, our room (135) was huge and the facilities were good. We only used the dining facilities for breakfast and that was good. There were too many young children around the complex for our liking. We have no complaints but its not somewhere we would rush back to.
Comment from Hotel Management
9 Jul 2024 by Ona Alanda Club Marbella, Hotel Management
Hi there, Thanks for letting us know about your stay.We're absolutely thrilled to hear that you found your room spacious and enjoyed the facilities and breakfast. Our team works hard to create a welcoming atmosphere, so it's great to see that reflected in your experience. It sounds like the presence of young children in the complex was a bit much for your taste - while we do aim to be family-friendly, we understand that not everyone is looking for that kind of environment. We hope this didn't cause too much of an inconvenience during your stay.We look forward to welcoming you back on a future occasion. Best wishes,Ona Alanda Club Marbella
by A verified traveler
Posted 30 Jun 2024
Excellent property good size rooms with plenty of local restaurants nearby , large supermarket , close to beach ,delicious breakfast.
Comment from Hotel Management
3 Jul 2024 by Ona Alanda Club Marbella, Hotel Management
Hi there Hiten, Thanks for letting us know about your stay.It's fantastic to hear you enjoyed the spaciousness of our rooms and the convenience of having local restaurants and a large supermarket so close by. Plus, being a stone's throw from the beach is always a bonus, right? And who can forget about breakfast – it’s the most important meal of the day, and I'm thrilled you found ours delicious!We look forward to welcoming you back on a future occasion. Best wishes,Ona Alanda Club Marbella
by A verified traveler
Lovely friendly hotel does not disappoint
Posted 26 Jun 2024 on HotelsOur stay at this hotel was fantastic! It is a beautiful complex very picturesque, hacienda style.
The staff at the hotel are super friendly always with a smile, the breakfast is fresh and on point. There was entertainment of an evening whether it be singers, flamenco dancers, something for everyone!
Even the beds and pillows were so so comfortable in the apartment, we wanted to buy the pillows to take home but sadly could not.
It is central in between Mijas and Puerto Banus, a short taxi ride, reception can call you a cab it will be there in 2 mins and it is not a far walk from the beach either around 10 mins.
Very close to Beach clubs Nikki Beach, Max Beach and Marbella Beach House, which are great fun!
If you have time to make use of the lovely little kitchenette in the apartments there’s a supermarket within 3 mins walk and a mini market and parade of restaurants across the road.
The pool needs a little clean but that would not stop us from going back to this wonderful hotel, wished we were staying longer and we can’t wait to return!
Comment from Hotel Management
28 Jun 2024 by Ona Alanda Club Marbella, Hotel Management
Hi there Laura,We'd like to say thanks for taking some time to share your feedback.It's great to hear that you found our hotel picturesque and our staff super friendly – we do love greeting our guests with a smile! We're really proud of our breakfast and are thrilled it hit the spot for you. Ah, the entertainment – nothing like some flamenco to spice up the evening, right? It's a bummer you couldn't take our pillows home, but we're glad they provided you with a comfortable night's sleep. We're glad our location served as the perfect base for your adventures and that you enjoyed the proximity to the beach clubs. It's fantastic you got to make use of the kitchenette and found the nearby supermarket convenient for your stay. We appreciate the heads-up about the pool, and while it's a point of pride for us, we'll make sure to keep an eye on it to ensure it’s always inviting.We hope you'll pop by and stay with us another time.Take care,Ona Alanda Club Marbella
by A verified traveler
Posted 29 May 2024
It’s an old but unique piece of property and I love the architecture, the only thing I didn’t like is the bed in my room , it’s awful and needs replacing.
Comment from Hotel Management
1 Jun 2024 by Ona Alanda Club Marbella, Hotel Management
Hey, Abdul! A million thanks for your thoughtful review.It's fantastic to hear that you appreciate the unique architecture of our property! We love it too and are glad it caught your eye. On the flip side, I'm sorry to hear that the bed wasn't up to scratch. While our mattresses might not be the newest, ensuring our guests have a comfortable place to rest is certainly a priority for us. We take note of your feedback as we continuously strive to provide comfortable and well-maintained accommodations for all our visitors.We hope to welcome you back.Best wishes,Ona Alanda Club Marbella
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
10 May 2024 by Ona Alanda Club Marbella, Hotel Management
Hi there, Thanks for letting us know about your stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Ona Alanda Club Marbella
by A verified traveler
Posted 11 Apr 2024 on Hotels
Comment from Hotel Management
15 Apr 2024 by Ona Alanda Club Marbella, Hotel Management
Hello Darren, Your positive review really made our day We appreciate it!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Best wishes,Ona Alanda Club Marbella
by A verified traveler
Posted 24 Mar 2024 on Hotels
The site is huge. I’m not sure how you would get on if you’re of limited mobility. My apartment was a five minute walk from the reception up and down multiple steps. Nobody communicated when and where breakfast would be served. The Apartment itself was nice
Comment from Hotel Management
25 Mar 2024 by Ona Alanda Club Marbella, Hotel Management
Hey, Robert! A million thanks for your thoughtful review.We're thrilled to hear you found the apartment to your liking, and we take pride in maintaining our cleanliness and comfort standards. It sounds like you had quite the adventure exploring our extensive site! However, we're sorry to hear there were some aspects that didn't meet your expectations. We always aim to communicate clearly about our amenities, including breakfast details, and I regret if this was not made clear to you during your stay. For our guests with mobility concerns, we do our best to accommodate and assist wherever possible, and your feedback helps us focus on improving this aspect.Come back soon! Take care,Ona Alanda Club Marbella
by A verified traveler
Posted 19 Feb 2024
We had a beautiful spacious three bedroom apartment. The property is very clean and attractive. Breakfast was excellent.
Comment from Hotel Management
20 Feb 2024 by Ona Alanda Club Marbella, Hotel Management
Hi Deborah,Your glowing review just brightened our day Thank you!We're thrilled to hear you loved the spaciousness of your three-bedroom apartment and found our property to be clean and attractive. It's also great to know that you started your days on the right foot with our excellent breakfast.While we aim to provide a top-notch experience, it seems we've hit the mark during your stay! We pride ourselves on maintaining a high standard of cleanliness and it's rewarding to see this reflected in your feedback.Our team works hard to ensure our guests have a memorable stay, from the comfort of our apartments to the variety of our breakfast buffet. Your kind words are truly appreciated and serve as a wonderful encouragement to us all.It would be great to welcome you back.All the best,Ona Alanda Club Marbella
