Ratings based on 252 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Not customer friendly staff to check in, very rude.
Comment from Hotel Management
1 Nov 2024 by Guest Experience Manager, Hotel Management
Dear Amir,Thank you for your review.We are truly sorry to hear about your experience at check-in and that you found certain aspects of our service not up to the standard you expected. Our aim is to provide a warm and efficient welcome to all our guests, and we regret that we fell short in this instance. Regarding your comments on the hotel condition and room amenities, we are continuously working to maintain and improve our facilities to ensure the comfort and satisfaction of our guests. We are sorry that the solutions provided during the stay were not satisfactory, and we take your observations seriously as they assist us in our ongoing efforts to enhance our guest experience.We hope you were able to appreciate our prime location in the heart of Puerto Banús, close to the main square and the luxury marina, as well as the various nearby beaches and shopping centers that make for an outstanding visit to the Costa del Sol.We hope to welcome you again in the future. Best regards,Guest Experience Manager
by A verified traveler
Posted 28 Oct 2024
We love it, everything is great
Comment from Hotel Management
29 Oct 2024 by Guest Experience Manager, Hotel Management
Dear Leena,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Modern, spotless and location excellent for accessing amenities
Comment from Hotel Management
22 Oct 2024 by Guest Experience Manager, Hotel Management
Dear Donna,Thank you for your positive feedback.We are delighted that you appreciated the modernity, cleanliness, and our excellent location beneficial for accessing local amenities. It is wonderful to hear that the condition of our establishment met your approval and that the amenities within your room contributed positively to your stay.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 15 Oct 2024
Great hotel, friendly staff, great facilities, clean and tidy. Second time staying here in a year and would book again
Comment from Hotel Management
17 Oct 2024 by Guest Experience Manager, Hotel Management
Dear Jamie,Thank you for your positive feedback.We are thrilled to hear that your stay was enjoyable and met your expectations.We are delighted that you appreciated the attentive service from our staff, the quality of our facilities, and the overall cleanliness of our hotel. It's rewarding to know that guests feel comfortable and satisfied during their time at Occidental Puerto Banús, where we strive to provide a memorable experience with our spacious rooms, a variety of dining options like Arrozante and Dolce Vita, and leisure amenities such as our two beautiful pools.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 14 Oct 2024
Room Was fantastic and staff were great. Check in was quick and easy and everyone was super helpful. Location is brilliant for getting around and navigating the resort. Only ate breakfast at hotel but it was fresh, well stocked and great variety. Would give a 4.5 but cannot on rating system
Comment from Hotel Management
17 Oct 2024 by Guest Experience Manager, Hotel Management
Dear Karl, Thank you very much for your kind feedback.We are delighted that you enjoyed the room, our helpful staff, the efficient check-in process, the variety of our fresh breakfast offerings, and our hotel's prime location. It is always our goal at Occidental Puerto Banús to ensure our guests have a comfortable and memorable stay. Our team takes pride in offering bright and spacious rooms and a gastronomic experience that reflects the richness of Mediterranean cuisine. Furthermore, the convenience of having easy access to the luxury marinas, shopping centres, and beautiful beaches of Puerto Banús is something we are glad you could take advantage of.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager
by A verified traveler
Posted 12 Oct 2024
Well run hotel- staff efficient. Antonio super helpful on the reception desk. Swimming pool huge - I made full use if it and the gym although small had everything you needed and was pretty empty so went every day. Large comfortable modern room.close to everything you needed in this compact port
Comment from Hotel Management
12 Oct 2024 by Guest Experience Manager, Hotel Management
Dear Katharine,Thank you for your positive feedback.We are thrilled that your stay with us left a positive impression.We are delighted that you appreciated the attentive service provided by our staff, particularly by Antonio, and the welcoming ambiance of our ample swimming pool area. It is great that you found our fitness facilities to your liking, despite their intimate scale, and that you were able to make full use of them during your stay.Finally, we are pleased that you enjoyed the luxurious comfort of our modern rooms and the prime location of Occidental Puerto Banús, situated in the heart of the vibrant marina and within close proximity to a multitude of attractions. Our guests often share their appreciation for this, and it's wonderful to know it contributed positively to your stay with us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager
