Ratings based on 523 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
Very modern and great location
Room size are very good
Staff very helpful
Comment from Hotel Management
9 Jan 2025 by Susana - Guest Experence Manager, Hotel Management
Dear Nouri,Thank you for your wonderful review! We're so glad you appreciated our modern design, spacious rooms, and great location. The team takes pride in being helpful, and it's fantastic to know we made your stay even better. We look forward to welcoming you back soon!All the best and kind regards from Marbella,SusanaGuest Experience Manager
by A verified traveler
Posted 5 Jan 2025
Very nice location, very modern and nice rooms
Comment from Hotel Management
9 Jan 2025 by Susana - Guest Experence Manager, Hotel Management
Dear Nouri,Thank you for taking the time to share your wonderful feedback. It gives us immense pleasure to hear that you really enjoyed your stay with us.We hope to see you soon!All the best and kind regards,SusanaGuest Experience Manager
by A verified traveler
Posted 29 Dec 2024
Nosy area. Terrible mattresses. Adult hotel picked for location only.
Comment from Hotel Management
2 Jan 2025 by Susana - Guest Experence Manager, Hotel Management
Dear Mari,Thank you for taking the time to share your feedback. We're sorry to hear that certain aspects of your stay did not meet your expectations.We'd like to clarify that our hotel features soundproofing to provide a comfortable environment for our guests. However, being located in the vibrant heart of Marbella, some noise from the surrounding area can occasionally be noticeable.We also regret that the mattresses did not meet your comfort needs. Please know that we take all guest comments seriously and are constantly working to improve.We appreciate your choice to stay with us and hope to welcome you back for a better experience in the future.Kind regards,SusanaGuest Experience Manager
by A verified traveler
Posted 9 Dec 2024
Staff was great and location was easy access to everything
Comment from Hotel Management
10 Dec 2024 by Susana - Guest Experience Manager, Hotel Management
Dear Ryan,Thank you for your wonderful review! We're so glad to hear that you had a great experience with the team and enjoyed the convenient location. We hope to welcome you back again in the near future!All the best and kind regards,SusanaGuest Experience Manager
by A verified traveler
Posted 7 Dec 2024
Amazing
Comment from Hotel Management
8 Dec 2024 by Susana - Guest Experence Manager, Hotel Management
Dear Nelson,Thank you so much for sharing your amazing feedback. We're thrilled to hear that you had such a great stay with us. We look forward to welcoming you back soon! Thank you once again for your support! Wishing you all the best.SusanaGuest Experience Manager
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Susana - Guest Experience Manager, Hotel Management
Dear Gerard,Thank you for taking the time to share your wonderful feedback. It gives us immense pleasure to hear that you really enjoyed your stay with us.We hope to see you soon!All the best and kind regards,SusanaGuest Experience Manager
by A verified traveler
Posted 15 Oct 2024 on Hotels
Comment from Hotel Management
15 Oct 2024 by Susana - Guest Experience Manager, Hotel Management
Dear Karen,Thank you so much for sharing your fantastic feedback. We're thrilled to hear that you had such a great stay with us. We look forward to welcoming you back soon! Wishing you all the best.SusanaGuest Experience Manager
by A verified traveler
Posted 14 Oct 2024 on Hotels
Comment from Hotel Management
14 Oct 2024 by Susana - Guest Experience Manager, Hotel Management
Dear Hardeep,Thank you so much for sharing your fantastic feedback. We're thrilled to hear that you had such a great stay with us. We look forward to welcoming you back soon! Wishing you all the best.SusanaGuest Experience Manager
by A verified traveler
Posted 11 Oct 2024
One of the best hotels I've stayed.
Nice staff.
Comment from Hotel Management
12 Oct 2024 by Susana - Guest Experience Manager, Hotel Management
Dear Armond,Thank you so much for the awesome review! We're absolutely thrilled to hear you had such a great experience with us, and that the team made you feel at home. It truly means a lot to know we're one of the best hotels you’ve stayed at! We can't wait to welcome you back for another wonderful stay!All the best and kind regards,SusanaGuest Experience Manager
by A verified traveler
Posted 10 Oct 2024
Extremely helpful staff. Great location. Lovely Room. Comfortable bed. I chose a room with an external window for plenty of fresh air in the room. The only small negative comment affecting me personally is that it’s a shame the pool doesn’t open until 10 am as I like to go for a swim before breakfast.
Comment from Hotel Management
11 Oct 2024 by Susana - Guest Experience Manager, Hotel Management
Dear Sharon,Thank you for your wonderful review! We're delighted to hear that you enjoyed our location, comfortable rooms, and the service from the team. We appreciate your feedback about the pool hours and understand how an early swim can start the day right. We'll certainly take your suggestion into consideration as we work to enhance our guests' experiences. We hope to welcome you back soon!All the best and kind regards,SusanaGuest Experience Manager
