Ratings based on 60 Verified Reviews
4.3 Room cleanliness
3.5 Service & staff
4.6 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2023
by A verified traveler from International Falls, Minnesota
Perfect Family Vacation
Posted 13 Mar 2022 on HomeAwayWe loved our stay at this villa! The view of the canal was great! The location was perfect for us. One of my favorite memories will always be coffee on the porch in the morning with family. We saw manatees almost every day in the canal. The pool was perfect! I have no complaints except you are only given 2 garbage bags for your entire stay and not enough toilet paper for a larger group. The coffee maker was broken when we arrived but a quick call to the property manager and a new one was promptly dropped off. All and all, my whole family was very happy with this villa.
by A verified traveler
Posted 17 Feb 2022
This review is for Villa 5, as there are various rental villas on property. This villa is in a great location, midway between Key Largo & Key West, with many services and opportunities there in Marathon. It has up and down decks & a nice view onto the canal. However, you should be aware that view comes with a lack of privacy, as your neighbors on both sides (the villas are attached by common walls) are very close with only short railings between units.
We had several issues during our week rental. The 1st was the heating system did not work on arrival, a particularly cold day. Mgmt was informed immediately, but it took about 24 hours to fix. The repairman indicated that it had not been turned on since last year. The villa's cleaning & inspection regimen apparently did not include the HVAC system. Note that you are dealing with a property mgmt company, not the villa owner, and neither is on-site. The same day we discovered the electric grill was not working That was fixed but again took some time to be addressed. Additionally, we found that there was nothing provided to cook in the oven-no broiler pan, cookie sheet or the like. That complaint was never rectified. Finally, the fridge died 1 day. In that case mgmt made special effort to replace the same day.
In sum, nice place, nice location, could use a little more speedy attention to problems that arise.
by A verified traveler
Posted 7 Jul 2021
Beautiful place, everything was clean. For sure will come back.
Comment from Hotel Management
8 Jul 2021 by Josh, Hotel Management
Thank you for your feedback. We're pleased to read you enjoyed your stay and look forward to your return visit.
by A verified traveler
Please Replace Bed in 2nd Bedroom
Posted 1 Apr 2021 on HotelsThe property is pretty. The grounds and pool were well maintained. The queen bed in the 2nd bedroom was impossible for two people to sleep in. If you make the slightest movement it squeaks incredibly loud. I called Keys Caribbean to ask for linens for the pullout sofa downstairs. Nobody returned my call. I emailed them, but nobody answered my email. Sleeping on the short couch all week was a big disappointment.
by A verified traveler
reat stay
Posted 12 Feb 2021 on HotelsBeautiful location. Grounds were very well done. Spacious condo. The pool area was very nice. Having the notebook of parks and restaurants was a huge help. My only concerns were the many nails on the back porch that were sticking up and the poor reception with the cable tv.
by A verified traveler
Posted 16 Dec 2020 on Hotels
Location was great. Right off the canal. We didn’t spend much time at the pool area but it seemed nice. It was great having the space. Only minor complaint is that a credit card must be provide for a deposit but the email they send looks like it could be spam. Turns out not to be but you I was very cautious at first.
by A verified traveler
Coral Lagoon Villa 5
Posted 7 Jul 2020 on HotelsCoral Lagoon is always exceptional.
Amazing time with the family. Our cottage had a light lamp out we didnt even notice and later staff came to inform us and replaced it within no time.
by A verified traveler
Posted 14 Feb 2020
by A verified traveler from NJ
Posted 12 Feb 2020 on Orbitz
We liked the location since it was quiet, but had everything you need a short drive away. Wished there was an office. Needed to print some things. They offered to print the things I needed, but I would have had to wait an hour for it to be delivered.
