Ratings based on 988 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
I’ve been going to banana bay for 20 yrs and this will be the last trip there. We weren’t able to fry our fish. Normally we could use the common area shared by marathon beach club but that changed. We rented 6 rooms and the place was empty don’t understand.
Comment from Hotel Management
17 Dec 2024 by mellisa, Hotel Management
thank you for your feed back , l am sorry to hear about your experience and that we did not meet the level of service we strive for., please do not hesitate to call us so we can hear more about your experience and re-earn your trust.
by A verified traveler
Posted 15 Dec 2024
What a dumb
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 9 Dec 2024
.
Comment from Hotel Management
10 Dec 2024 by Management, Hotel Management
Good morning Yelitza,On behalf of all our team members, thank you for choosing Banana Bay Resort and Marina. We take great pride in delivering an exceptional guest experience and are delighted to hear that you have enjoyed your stay.
by A verified traveler
Posted 9 Dec 2024
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Management, Hotel Management
Good afternoon Mr. Nick,We are very sorry your experience was anything but the best. We pride ourselves on providing the best possible service and are disappointed when we fall short. Thank you again for taking the time to share your experience with us-we take your feedback seriously and will use it in our continuous improvement efforts.
by A verified traveler from Cambridge
Posted 2 Dec 2024
Overall an overpriced 'resort' in an overpriced area of Florida.
Comment from Hotel Management
3 Dec 2024 by Management, Hotel Management
Good afternoon Mr. Philip,We are very sorry your experience was anything but the best. We pride ourselves on providing the best possible service and are disappointed when we fall short. Thank you again for taking the time to share your experience with us-we take your feedback seriously and will use it in our continuous improvement efforts.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Management, Hotel Management
Good morning Eriksson,On behalf of all our team members, thank you for choosing Banana Bay Resort and Marina. We take great pride in delivering an exceptional guest experience and are delighted to hear that you have enjoyed your stay. Hope to see you back soon.
by A verified traveler
Posted 1 Dec 2024
This has been one of my favorite hotel in marathon all time,but this trip was another level of disappointment room was not so clean ,the staff at the bar were rude she is an ass*** we couldn’t be drinking our own alcohol we were not even in the bar we were cleaning the fishes and just finalized my day after doing the check-in after paying everything,the next morning I get charged the credit card an extra $100 .why ?don’t ask me .HORRIBLE EXPERIENCE 😡😡😡
Comment from Hotel Management
1 Dec 2024 by Management, Hotel Management
Good morning Ms. Yailyn,I'm sorry to hear about your experience and that our staff did not meet the level of service we strive for. In order for our Pointe Bar to meet regulatory standards we cannot allow unregulated drinking in the area. Please reach out to us if there are any questions or concerns with your bill and our front desk staff will be more than willing to review your billing. Thank you for taking the time to share your experience with us-we take your feedback seriously and will use it in our continuous improvement efforts.
by A verified traveler
Posted 29 Nov 2024
The bar was not open for most of our stay so we were disappointed because we chose this property so we could enjoy drinks in the evening without driving.
The room was clean for the most part. However, when we went to open a new roll of toilet paper there were 2 dead cockroaches inside the packaging. We didn’t see any bugs in the room otherwise but we took precautions when returning home.
Comment from Hotel Management
1 Dec 2024 by Management, Hotel Management
Good morning Ms. Beth,We are very sorry your experience was anything but the best. We strive for perfection and are disappointed when we fall short. We will be sure to share your feedback with the team. Please do not hesitate to call our front desk so that we can hear about your experience and re-earn your trust.
