Ratings based on 152 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Staff was great
Comment from Hotel Management
18 Nov 2024 by Caroline A / Charles V Team, Hotel Management
Dear Hollis,Thank you for your review.Best regards from Le Marais !
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Caroline A / Charles V Team, Hotel Management
Dear Dena,Thank you for the very good note.Looking forward to seeing you again soon.Best regards from le Marais !
by A verified traveler
Posted 3 Nov 2024
Great place but the TV did not work. If you speak English, it was difficult because you could not get any English channels. If you don’t care about that, it’s a great place.
Comment from Hotel Management
14 Nov 2024 by Caroline A / Charles V Team, Hotel Management
Dear Gabrielle,Thank you for your very good note and opinion.We regret and we note the problem you encountered with your TV. We will renew the settings because you need to be able to watch the channels in English.Thank you,Best regards from Le Marais !
by A verified traveler
Posted 10 Oct 2024
Room needed brighter lighting.
Staff very helpful. Good location. Comfortable and attractive room.breakfast could have been better for 22 Euros.
Comment from Hotel Management
10 Oct 2024 by Caroline A / Charles V Team, Hotel Management
Dear Carla,Thank you for taking the time to share your opinion.We are happy to read that you liked the location, the room and the staff... We offer a continental breakfast. Let us know what you would have liked to have had for breakfast.Thank you,Kind regards,
by A verified traveler
Posted 25 Sep 2024
Quiet, comfortable, secure and clean on a quiet side street. Staff was exceptional. Everyone was helpful and friendly and joy to be around. One of the few hotels in this price range with a decent sized room. Special thanks to front desk man Mark.
Comment from Hotel Management
26 Sep 2024 by Caroline A, Hotel Management
Dear Paul,Thank you for your wonderful review about your recent stay at the Charles V Hotel !This is a great satisfaction for our teams.Looking forward to seeing you again very soon.Best regards from Le Marais !
by A verified traveler
Posted 19 Sep 2024
The location is excellent and great for exploring Le Marais area. The metro is only 350m away and is Line 1 which links to many Paris attractions. The design of the hotel is nice and we were in room 15 on the first floor which faces the street - lively during the day and quiet at night. There were a few maintenance issues with the room which were promptly addressed by management when brought to their attention.
Comment from Hotel Management
22 Sep 2024 by Caroline A, Hotel Management
Dear Cara,Thank you for taking the time to share your review about your recent stay at the Charles V Hotel.Looking forward to seeing you again.Best regards,
by A verified traveler
Posted 2 Sep 2024
Very clean , good location to all nice restaurants and shopping. Friendly staff
It will be a second home whenever I go back there.
Comment from Hotel Management
8 Sep 2024 by Caroline A, Hotel Management
Dear Najwa,Thank you for your excellent note and review.Looking forward to seeing you again.Best regards from Le Marais !
by A verified traveler
Over Promised and Under delivered.
Posted 11 Aug 2024 on HotelsWhile the hotel itself was clean and the front desk staff friendly and polite, the hotel itself was 3 stars at best. the rooms are very small and I understand that is typical for European hotels but I thought this one extra small. I was overcharged by about 5 to 6 times the regular on hotels.com because of the Olympics ( hotels .com should have made mention of this in their listing).
Amenities were bare minimum shampoo and soap period. Air conditioner was out for 3 of our 5 day trip.
and they still use old fashion room keys that you need to turn into the front desk before you leave.
Comment from Hotel Management
12 Aug 2024 by Caroline A, Hotel Management
Dear Monsieur Robert,Thank you for taking the time to share your feedback. Our establishment is a 4-star boutique hotel with rooms of different categories and sizes. We regret the problems with the air conditioning during your stay and have done our utmost to ensure that an intervention is carried out quickly. Fans have been made available to guests.It is a voluntary choice on our part to maintain the traditional key system.Thank you,Best regards,
by A verified traveler
Posted 7 Aug 2024
Comment from Hotel Management
8 Sep 2024 by Caroline A, Hotel Management
Dear Jennifer ! Thank you for the excellent note.Best regards from Le Marais !
by A verified traveler
great hotel, perfect location
Posted 4 Aug 2024 on Hotelsperfect stay, great location and very friendly staff. room was small but clean, lovely bathroom. only minor things to improve would be a shower head fitting attached to the wall (as in my room it was handheld) and for the air conditioning to have a cooler setting (although I was there during a heatwave! I'm sure for normal Paris temperatures the current set up is fine).
Comment from Hotel Management
4 Aug 2024 by Caroline A, Hotel Management
Dear Claire,Thank you for your wonderful review about your recent stay at the Charles V Hotel. Best regards from Le Marais !
