Ratings based on 215 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
One of the best hotels I’ve stayed in. Staff goes above and beyond to help and make you feel welcome and comfortable.
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 26 Oct 2024
No toiletries on the room unlike other Serena hotels
Comment from Hotel Management
30 Oct 2024 by polana serena hotel, Hotel Management
Dear Sir / Madam,Greetings from POLANA SERENA HOTEL,We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. We certainly empathize regarding the points you mentioned and we have brought this up to relevant team members. It is certainly not the practice we envision and service standards. We truly apologize that your stay did not meet your expectations. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to POLANA SERENA HOTEL.Yours Sincerely,Nelson RodriguesGeneral Manager
by A verified traveler
Posted 25 Oct 2024
Excellent customer service. The staff was extremely professional and helpful!
Comment from Hotel Management
30 Oct 2024 by polana serena hotel, Hotel Management
Dear Sir / Madam,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Nelson RodriguesGeneral Manager
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by polana serena hotel, Hotel Management
Dear Sir / Madam,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson MburuguActing General Manager
by A verified traveler
Posted 13 May 2024
Very friendly, respectful staff and quite professional!! Love the people and the hotel!!
Comment from Hotel Management
27 May 2024 by polana serena hotel, Hotel Management
Dear Guest,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu
by A verified traveler
Posted 29 Mar 2024 on Hotels
Second visit whilst on business. Great location and the staff are highly attentive.
Comment from Hotel Management
4 Apr 2024 by polana serena hotel, Hotel Management
Dear Mr Mark,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson MburuguActing General Manager
by A verified traveler
Posted 23 Mar 2024
by A verified traveler
Midweek break in Maputo
Posted 28 Feb 2024 on HotelsStay in central Maputo was great. Very safe area, lovely gym and pool and breakfasts at Polana. Very helpful staff for first time visitors. Meals in restaurants within walking distance. Had a few fun filled days. Thank you.
Comment from Hotel Management
4 Mar 2024 by polana serena hotel, Hotel Management
Dear Mr Frances,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson MburuguActing General Manager
by A verified traveler
Posted 27 Feb 2024
