Ratings based on 82 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Our recent stay left us with mixed feelings. The location is undeniably stunning & the island offers a serene atmosphere, creating a great first impression.
The spa was a highlight of our trip. The team is clearly skilled, and the treatments were excellent. However, the booking system seemed a little disorganized, which slightly detracted from the overall experience. Breakfast was another standout, offering a wide variety of tasty and satisfying options to suit all preferences. Additionally, the reception team deserves a mention for their professionalism and kindness in resolving a hiccup with our check-in, going out of their way to accommodate us. Evening dining was also enjoyable, with high-quality food and a diverse menu selection.
Unfortunately, there were a few drawbacks. Our experience at the restaurant on Saturday night was particularly disappointing. After waiting for 5 minutes waiting to be seated we found and prepared our own table having been repeatedly ignore by staff. We then waited 25 minutes before someone came to take our order. The service felt unwelcoming and unprofessional, which was disheartening.
In summary, Island Escape by Burasari is a beautiful resort with a lot of potential, but it falls short in some areas, particularly in service and activity offerings. If you’re looking for a tranquil escape, it could be a good choice. However, addressing these shortcomings would elevate the resort to a more consistent luxury experience.
Comment from Hotel Management
23 Dec 2024 by Customer Relations, Hotel Management
Dear Ross,Thank you for the positive review, especially highlighting all the things that you liked during your stay. We do apologise for the setbacks you encountered during your stay. Please rest assured that we have taken note of your concern. We hope to see you again.Kind regards,Francia Andriamahenintsoa Martinez
by A verified traveler
Posted 18 Dec 2024
Stay was fantastic and very awesome. We enjoyed kayaking, pool but there are very less options for activities so plan accordingly.
Comment from Hotel Management
18 Dec 2024 by Customer Relations, Hotel Management
Dear Akash,Thank you for taking the time to share your wonderful experience here with us at Island Escape Burasari. We are happy that you had a satisfactory stay with us. We will be delighted to see you again in the future.Kind regards,Francia Andriamahenintsoa Martinez
by A verified traveler
Posted 4 Dec 2024
by A verified traveler from Suita
Posted 16 Sep 2024
by A verified traveler
Posted 14 Aug 2024
The only thing we didn’t like was having to ask for bathroom towels and tea bags in the room as it wasn’t restocked each day
We loved the resort ,restaurants and facilities
Comment from Hotel Management
16 Aug 2024 by Customer Relations, Hotel Management
Dear David,Thank you for the positive review. We do apologise for the setbacks you encountered during your stay. Please rest assured that we have taken note of your concern. We hope to see you again.Kind regards,Francia Andriamahenintsoa Martinez
by A verified traveler
Posted 17 Jul 2024
by A verified traveler
Posted 14 Jul 2024 on Hotels
by A verified traveler
Posted 13 Jul 2024 on Hotels
The room with
Balcony access to the pool was very disappointing. The room was no clean enough, the smell of mold was terrible.
No anty mosquito
No conditioner
Comment from Hotel Management
15 Jul 2024 by Customer Relations, Hotel Management
Dear Ingrid,We appreciate your comment. We are deeply regretful of your uncomfortable experience. Rest assure that we will rectify the problem. We hope to see you again.Warm regards,Francia Andriamahenintsoa Martinez
by A verified traveler
Posted 24 Jun 2024
by A verified traveler
Posted 19 Jun 2024
Not quite 5 star as the maintenance has slipped, but nice resort great pools on a nice quiet little island, good value for money,
Comment from Hotel Management
20 Jun 2024 by Customer Relations, Hotel Management
Dear Edwin,Thank you for taking the time to share your wonderful experience here with us at Island Escape Burasari. We are happy that you had a satisfactory stay with us. We will be delighted to see you again in the future.Kind regards,Francia Andriamahenintsoa Martinez
