Ratings based on 206 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Comment from Hotel Management
18 Jan 2025 by Hotel Naru Seoul-Mgallery, Hotel Management
안녕하십니까 DONGHWAN 고객님, 먼저 호텔 나루 서울 – 엠갤러리를 방문해 주시고 소중 시간 할애하여 피드백 남겨주셔서 대단히 감사합니다. 저희 호텔 나루 서울 – 엠갤러리는 항상 고객님께서 만족하실 수 있는 최고의 시설과 최선의 서비스를 제공하기 위해 노력하고 있으며, 고객님들에게 앞으로도 편안하고 즐거운 투숙을 제공할 것을 약속드립니다. 귀중한 시간 저희 호텔을 찾아주셔서 감사드리며 계속 발전된 모습 보여 드릴 수 있는 호텔 나루 서울 - 엠갤러리가 되겠습니다. 귀중한 시간을 내어 고객님의 투숙 경험을 알려주셔서 다시 한 번 감사드리며, 앞으로도 고객님의 기대에 부응하는 서비스로 보답할 수 있도록 고객님의 소중한 의견을 놓치지 않고 저희 호텔 나루 서울 – 엠갤러리의 발전에 밑거름이 되도록 하겠습니다. 감사합니다. 호텔 나루 서울 - 엠갤러리 총지배인 김성민 배상
by A verified traveler from Portland
Posted 17 Jan 2025
This hotel is an oasis after spending days touring Seoul. The views from the restaurant & bar are one of a kind. I really enjoyed the staff, concierge service was top notch.
My room was spacious and comfortable. I would stay here again.
Comment from Hotel Management
18 Jan 2025 by Hotel Naru Seoul-Mgallery, Hotel Management
Dear Linda, Warm greetings from Hotel Naru Seoul – MGallery. On behalf of all our team members, I want to take a moment to thank you for selecting Hotel Naru Seoul – MGallery. It was our privilege to have the opportunity to serve you during your recent stay. We all strive to achieve the highest level of quality services and continually works towards providing exceptional experiences to all our guests, and we are extremely pleased to know that you had a wonderful stay with us. Hotel Naru Seoul – MGallery will continually aim to be the preferred choice for both business and leisure travelers in Seoul by providing outstanding service and exceeding guests’ experiences. We appreciate for your valuable feedback again, and if your travels bring you back to Seoul, we hope to have the opportunity of welcoming you back in the near future. Thank you. Simon Kim General Manager Hotel Naru Seoul – MGallery
by A verified traveler
Posted 15 Jan 2025
Comment from Hotel Management
16 Jan 2025 by Simon Kim / General Manager, Hotel Management
Dear Mohamed,Warm greetings from Hotel Naru Seoul – MGallery. On behalf of our team, I would like to thank you for choosing to stay with us and for sharing your valuable feedback. Your insights are greatly appreciated.We are committed to providing exceptional facilities and services to ensure every guest's satisfaction. We will continue to enhance our offerings and strive to meet your expectations during each visit.Your kind words will be shared with our team to motivate and inspire them in their efforts. Thank you once again for your feedback and for giving us the privilege of hosting you. Your comments are invaluable in helping us improve our services.We look forward to welcoming you back to Hotel Naru Seoul – MGallery for another exceptional stay.Warm regards,Simon KimGeneral ManagerHotel Naru Seoul – MGallery
by A verified traveler
Posted 13 Jan 2025
We (family) stayed overnight. We enjoyed it so much we'll be back - pool/ gym/ breakfast and restaurants - room, all we recommend
Comment from Hotel Management
16 Jan 2025 by Simon Kim / General Manager, Hotel Management
Dear Richard, Warm greetings from Hotel Naru Seoul – MGallery. On behalf of the entire team at Hotel Naru Seoul – MGallery, I would like to express our deepest gratitude for choosing to stay with us and for taking the time to share such thoughtful feedback. Your insights are truly appreciated.At Hotel Naru Seoul – MGallery, we remain unwavering in our commitment to providing exceptional facilities and services to ensure that each guest experiences unparalleled satisfaction. We are dedicated to continuously enhancing our offerings, and we will endeavor to maintain the highest standards of service and hospitality to meet your expectations on every visit.We will always strive to ensure that your future visits bring you the same level of enjoyment, and we will share your kind words with our team to inspire and motivate them in their efforts.Once again, thank you for your valuable feedback and for allowing us the privilege of hosting you. Your comments are an invaluable contribution to the continuous improvement of our hotel, and we will ensure that they guide us in our ongoing pursuit of excellence.We look forward to welcoming you back to Hotel Naru Seoul – MGallery in the near future, where we will be ready to provide you with another exceptional stay.Warmest regards,Simon KimGeneral ManagerHotel Naru Seoul – MGallery
by A verified traveler
Posted 28 Dec 2024
The room was way too hot. Unable to cool the room even with the window open. The temperature was around 28 to 31 degrees. We had to open the door to the hallway to cool down. I called the front desk and was told there's no AC in the winter and to leave the thermostat off. The shower temperature was also too sensitive.
Comment from Hotel Management
1 Jan 2025 by Simon Kim / General Manager, Hotel Management
Dear Kevin,Warm greetings from Hotel Naru Seoul – MGallery.First of all, I would like to sincerely apologize for the inconvenience you experienced during your recent stay at Hotel Naru Seoul – MGallery.We deeply regret that the room temperature was uncomfortable and that you were unable to adjust it to a more pleasant level. I completely understand how frustrating this must have been, especially when you had to open the hallway door to cool down the room. As you mentioned, our hotel does not operate air conditioning during the winter months, but we greatly appreciate your feedback, and we will certainly look into improving our system to ensure more effective temperature control for our guests in the future.Once again, we apologize for the discomfort caused, and we truly hope to have the opportunity to welcome you back in the future.Sincerely,Simon KimGeneral ManagerHotel Naru Seoul – MGallery
by A verified traveler
Posted 8 Nov 2024
Hotel naru was exceptional. It was very clean and quiet and had all the amenities we could possibly imagine. We were quite pleased with the location and the view. The spa and sauna and pool and restaurant were wonderful. Our room was lovely. I would highly recommend and stay here again.
Comment from Hotel Management
18 Nov 2024 by Simon Kim / General Manager, Hotel Management
Dear Tobias, Warm greetings from Hotel Naru Seoul – MGallery. First and foremost, please allow me to express my gratitude for choosing to stay with us. On behalf of our entire team, I would like to extend our sincerest thanks for making us a part of your journey in Korea. At Hotel Naru Seoul – MGallery, we take immense pride in delivering the highest standard of service and continually striving to create memorable experiences for each and every one of our guests. It brings us great joy to learn that you had a delightful stay and that we were able to contribute to the enjoyment of your travels. We are also sincerely grateful to you for your warm and positive demeanor throughout your extended stay with us. Your thoughtful words have served as a tremendous source of motivation and encouragement for our entire team. We are truly grateful for your kindness and support. If your future travels bring you back to Seoul, we would be honored to have the privilege of welcoming you again and making your next visit even more exceptional. Thank you once again for sharing your experience with us. Warm regards, Simon Kim /General Manager/Hotel Naru Seoul - MGallery
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Simon Kim / General Manager, Hotel Management
Dear Madalina, Warm greetings from Hotel Naru Seoul – MGallery. First of all, thank you for taking the time to tell us about your experience at our hotel. However, we are very sorry that your experience did not meet your expectations. At Hotel Naru Seoul - MGallery, we strive to provide our guests with the highest quality service from check-in until checkout. We are sorry if we have not been able to meet your expectations, and we will share it with the entire team in order to improve our services. Once again, thank you for sharing your experience with us, and we would like to have the opportunity to better serve you in the near future.Warm regards,Simon KimGeneral ManagerHotel Naru Seoul MGallery
by A verified traveler
Posted 27 Oct 2024
Concierge team were super friendly / helpful, as were all the staff. Very nice hotel.
Comment from Hotel Management
31 Oct 2024 by Simon Kim / General Manager, Hotel Management
Dear Paul, Warm greetings from Hotel Naru Seoul-MGallery. First of all, please allow me to write in English. Thank you for taking the time to share your wonderful experience at Hotel Naru Seoul MGallery. We greatly appreciate your kind words and are delighted to hear that you had a pleasant stay with us.Providing exceptional service and ensuring our guests have a smooth and enjoyable experience is always our top priority.We will share this valuable comment with the whole team to encouragement. Thank you once again for choosing Hotel Naru Seoul MGallery, and we look forward to welcoming you back in the future. If there's anything more we can do to enhance your next visit, please do not hesitate to let us know.Warm regards,Simon KimGeneral ManagerHotel Naru Seoul MGallery
by A verified traveler
Posted 24 Oct 2024
Lovely stay great kind and helpful staff
Comment from Hotel Management
31 Oct 2024 by Simon Kim / General Manager, Hotel Management
Dear Catherine, Warm greetings from Hotel Naru Seoul-MGallery. First of all, thank you for taking the time to share your wonderful experience at Hotel Naru Seoul MGallery. We greatly appreciate your kind words and are delighted to hear that you had a pleasant stay with us. Providing exceptional service and ensuring our guests have a smooth and enjoyable experience is always our top priority. We will share this valuable comment with the whole team to encouragement. Thank you once again for choosing Hotel Naru Seoul MGallery, and we look forward to welcoming you back in the future. If there's anything more we can do to enhance your next visit, please do not hesitate to let us know. Warm regards,Simon KimGeneral ManagerHotel Naru Seoul MGallery
by A verified traveler
Posted 9 Oct 2024
A friendly and helpful staff made our trip to Seoul more awesome!
Comment from Hotel Management
10 Oct 2024 by Simon Kim / General Manager, Hotel Management
Dear. Paul, Warm greetings from Hotel Naru Seoul – MGallery. We really appreciate you choosing our hotel for your recent stay in Seoul, and thank you for your good score for our hotel. Your high appreciation was shared with the entire team and encouraged to all of our staff. Thank you again for sharing your experience and we hope to have the opportunity of welcoming you back in the near future. Sincerely, Simon Kim / General Manager Hotel Naru Seoul – MGallery
