Ratings based on 998 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Estimad@ Guadalupe.Agradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.No dude en ponerse en contacto conmigo en [conciergemzlo@tesororesorts.com], sus opiniones nos proporcionan la oportunidad de ver nuestro hotel a través de sus ojos, señalándonos cualquier servicio que pueda tener margen de mejora para optimizar la estancia nuestros futuros huéspedes. Por lo tanto, estamos muy agradecidos por el tiempo que ha dedicado en compartir su calificación de su experiencia personal en el hotel.Gracias y esperamos tener la oportunidad de darte la bienvenida de nuevo para una experiencia más positiva.Atentamente,Ximena Nathaly Rodriguez ContrerasGerente de Servicio a Huéspedes
by A verified traveler
Posted 27 Oct 2024
The bathroom toilet did not work, the phone in the room did not work and we killed a couple of roaches.
Comment from Hotel Management
28 Oct 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Dear, Mariana,Thanks for letting us know. We apologize for the inconvenience during your stay as this does not represent our usual standards. We will share your feedback with our staff and implement any necessary changes. We hope you will stay with us again so we can show you our true level of service.Sincerely,Ximena Nathaly Rodriguez ContrerasGuest Service Manager
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
17 Aug 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Estimado Huésped.Agradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Ximena Nathaly Rodriguez ContrerasGerente de Servicio a Huéspedes
by A verified traveler
Posted 5 Aug 2024
Nice and comfortable rooms ( I recommend the master suite) increíble view from floor 18 , food is not the best but is good 👍 drinks are great
Comment from Hotel Management
7 Aug 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Dear EduardoThank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your accommodation with us, it is something our staff are proud of, we value your opinion. We hope you come back to visit us soon.Sincerely,Ximena Nathaly Rodriguez ContrerasGuest Service Manager
by A verified traveler
Posted 31 Jul 2024
My family and i really liked it! I think staff csn improve their service in the foid area, the food was not as great as other times we have visited.
Comment from Hotel Management
1 Aug 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Dear Ms. BrendaWe appreciate that you have chosen us as your lodging option and even more your comments that are valuable for all our team. It is pleasing to know that your stay was pleasant and comfortable, our commitment is to continue working to always meet your expectations. We also regret that some aspects did not meet your expectations. We appreciate your comments and will share them with our team in order to continue improving our services. We are pleased to know that our team is recognized, that is why we will let you know, we hope to see you soon here in your home HOTEL TESORO MANZANILLO.With much appreciation,Ximena Nathaly Rodriguez ContrerasGuest Services Manager
by A verified traveler from Sun Valley
Posted 15 Jul 2024
The location was great - beach front. Our room was great, nice ocean view. Evening entertainment was good. I think the thing we didn't appreciate much was food variety. Being that it is in Manzanillo, we expected more sea food options. Looks like beach didn't admit sellers, so we didn't have fresh fruit, coconuts, etc. That was more fun just down the way. It is okay to stay if you don't care to drive around and see the city. If you like fun mariscos, fruits, etc. no need to stay in 'all-inclusive'.
Comment from Hotel Management
16 Jul 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Dear GriseldaThank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your accommodation with us, it is something our staff are proud of, we value your opinion. We hope you come back to visit us soon.We really appreciate your opinion, it is very valuable to us and our service. It would help us a lot to have a more specific feedback on your stay to be able to correct our areas of opportunity in a timely manner and give you a personalized follow-up. Our contact email is conciergemzlo@tesororesorts.comSincerely,Ximena Nathaly Rodriguez ContrerasGuest Service Manager
by A verified traveler
Posted 25 Jun 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Estimada Rosa.Agradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Ximena Nathaly Rodriguez ContrerasGerente de Servicio a Huéspedes
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
29 Jun 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Estimada Srta. Ariel.Agradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Ximena Nathaly Rodriguez ContrerasGerente de Servicio a Huéspedes
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
20 Jun 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Estimado LehiAgradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.No dude en ponerse en contacto conmigo en [conciergemzlo@tesororesorts.com] para poder ofrecerle una atención personalizada. Atentamente,Ximena Nathaly Rodriguez ContrerasGerente de Servicio a Huéspedes
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Estimada Srta. KarinaAgradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Ximena Nathaly Rodriguez ContrerasGerente de Servicio a Huéspedes
