Ratings based on 975 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by front office manager, Hotel Management
Thank you, we appreciate your time and rating us.
by A verified traveler
Posted 25 Nov 2024
There is only 1 driveway in and out of the property and there's a center divider on the road so you can only turn into the property if you're driving one direction down the road, but not the other. The room had no towels at all and I discovered that right when I got out of the shower. The curtain rod was broken and hanging down which caused the shower curtain to fall towards the middle thus letting water spill out the sides of the shower. 1st worker brought of towels, one of which was ripped. 2nd worker brought us more towels but both workers tried to enter our room without knocking and they would have been successful had I not been using the latch lock on the top of the door. The beds have no comforters and according to the staff that's normal. It was just a flat sheet. So I had to ask for another blanket. Hot tub needed some maintenance .... it had issues with the jet and it was definitely not warm enough. Continental breakfast was just ok. I personally will be choosing a different hotel next time I'm in the area.
Comment from Hotel Management
25 Nov 2024 by manager, Hotel Management
We apologize for the inconvenience. We will address the areas we can control.
by A verified traveler
Posted 24 Nov 2024
We had to switch to 3 different rooms the first 2 had left over food (chips,cookies) have eaten from who knows who. Sheets were stained like they just turned them over completely a mess till Hector finally gave us a suite and we can at least say there was no food in there. I suggest check rooms before renting them out to guest.
Comment from Hotel Management
25 Nov 2024 by front office manager, Hotel Management
Thank you, we appreciate your honest rating
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by front office manager, Hotel Management
Thank you, we appreciate you rating us!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by front office manager, Hotel Management
We appreciate you rating us
by A verified traveler
Posted 23 Nov 2024
Great
Comment from Hotel Management
23 Nov 2024 by front office manager, Hotel Management
We appreciate you rating us
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by front office manager, Hotel Management
We appreciate you rating us
by A verified traveler
Posted 17 Nov 2024
Was putting in the wrong room got suite got regular room
Comment from Hotel Management
17 Nov 2024 by manager , Hotel Management
Sorry to hear about the room availability.
by A verified traveler
Posted 14 Nov 2024
It’s fine.
Comment from Hotel Management
14 Nov 2024 by front office manager, Hotel Management
Thank you for rating us, we appreciate your time
by A verified traveler
Posted 13 Nov 2024
The front desk service was excellent!
Comment from Hotel Management
13 Nov 2024 by front office manager, Hotel Management
Thank you Ginny, we appreciate you rating us!
