Ratings based on 793 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
The room was never cleaned, the 5 days that I was there. I had to ask, for towels, and I had to take out my trash. I also, had to ask for trash bags to replace the old ones. I did ask, for my room to be cleaned three times and it never happened.
Comment from Hotel Management
16 Dec 2024 by Harry, Hotel Management
Karen, Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team is committed to providing high-quality customer service to all of our guest. We hope to see you again in the near future.
by A verified traveler
Posted 17 Nov 2024
The hotel was very clean. The rooms were very updated.The bed was very comfortable. The staff was very helpful, very polite. The hotel location was in a good location. A lot of places to shop and eat definitely would go back again
Comment from Hotel Management
18 Nov 2024 by Harry, Hotel Management
Adam, Thank you so much for your five star rating. I will pass this along to my staff. They will be excited to hear you had a great stat. I look forward to seeing you again on your next trip. Harry (GM)
by A verified traveler
Posted 16 Nov 2024
Great staff. Very friendly and accommodating, clean, plenty of towels, good breakfast.
Comment from Hotel Management
18 Nov 2024 by Harry, Hotel Management
Mara, Thank you so much for your five star rating. I will pass this along to my staff. They will be excited to hear you had a great stay. As we continue to remodel, our experience will get even better. I look forward to seeing you again on your next trip. Harry (GM)
by A verified traveler
Posted 11 Nov 2024
Convenient location for visiting family
Comment from Hotel Management
12 Nov 2024 by Harry, Hotel Management
Stephen, Thank you so much for your five-star review. I will pass this on to my team. They will be excited to hear your time with us was a good one. Look forward to seeing you again. Harry (GM)
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Harry, Hotel Management
Robert, Thank you so much for your five-star review. I will pass this on to my team. They will be excited to hear your time with us was a good one. Look forward to seeing you again. Harry (GM)
by A verified traveler
Posted 6 Nov 2024
We have never been accommodated as well as this management has accommodated us!! We were here for two weeks because of my daughter’s murder trial and needed some flexibility for all the family who needed a place to stay. We will always come back to this hotel in Mansfield, Ohio!
Comment from Hotel Management
12 Nov 2024 by Harry, Hotel Management
Debra, Thank you so much for your five-star review. I will pass this on to my team. It was our pleasure being here for you and your family during your hard times. We are very happy we were able to make your stay enjoyable. Look forward to seeing you again. Harry (GM)
by A verified traveler
Posted 5 Nov 2024
Good
Comment from Hotel Management
12 Nov 2024 by Harry, Hotel Management
Angel, Thank you so much for your three-star review. I will pass this on to my team. They will be excited to hear your time with us was a good one. Look forward to seeing you again while we earn your two more stars. Harry (GM)
by A verified traveler
Posted 31 Oct 2024
Check in staff at desk. Pleasant. Rooms clean and comfortable. No negative complains
Comment from Hotel Management
4 Nov 2024 by Harry, Hotel Management
Judy, We are so excited you enjoyed your stay and rated us five stars. I will pass this along to my staff. They will be happy to hear of your experience. thanks, Harry (GM)
by A verified traveler
Posted 27 Oct 2024
The property was conveniently located for our trip. I was disappointed that pool & gym were closed for renovations. It was not clear that rooms were clean every 3 days.
Staff was very friendly and accomadating!
Comment from Hotel Management
4 Nov 2024 by Harry, Hotel Management
Gregory, Thank you for your four star rating. We are continuing to renovate the remaining areas of the hotel including the Pool and Fitness Center. Our policy is to offer a stayover cleaning unless the guess requests otherwise. I hope to see you again soon. We would like the opportunity earning that fifth star. thanks, Harry (GM)
by A verified traveler
Posted 26 Oct 2024
The staff was incredibly nice when I first arrived. The place was cozy and comfortable and the room was clean and inviting. The breakfast bar was fresh and the food was great. I would definitely stay there again!
Comment from Hotel Management
4 Nov 2024 by Harry, Hotel Management
Jessica, Thank you for your five-star rating. This is great news. I will pass this along to my staff. They will be excited to hear of your experience. I look forward to your next stay. Harry (GM)
