Ratings based on 100 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
18 Jan 2025 by Oniel RediResponse Specialist, Hotel Management
Hi Norman,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Mansfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Dec 2024
Prompt service
Comment from Hotel Management
30 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Terry. The staff and I at the Red Roof Inn Mansfield appreciate your 5/5 score. I am happy to hear that you found our customer service to be prompt. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Thank you again for your kind words. We look forward to welcoming you back in the future!Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Yu,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Mansfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Dec 2024
Clean and quiet
Comment from Hotel Management
25 Dec 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Terry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Mansfield. We sincerely appreciate your comments and are happy to hear you were pleased with our clean and quiet hotel. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visitSincerely,Kerry-Lee Red Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Daniel,Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Mansfield and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 3 Dec 2024
Staff was polite and the room was clean .
Comment from Hotel Management
8 Dec 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Mercedes,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MANSFIELD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be polite and the room to be clean prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Nov 2024
The room was clean and ready on time. Our stay was quiet and uninterrupted, and the employees managing the front desk were very nice.
Comment from Hotel Management
3 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN MANSFIELD. Tiffany, I am glad to hear that you found the room to be clean and ready on time, your stay to be quiet, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Tiffany, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Nov 2024
Thank you all. I was comfortable.
Comment from Hotel Management
15 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Sochima,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Mansfield. I was happy to read that you had a comfortable stay, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Ken, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MANSFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Nov 2024
I didn't check in intil 12am, and I received such a warm and friendly welcome. I really appreciate the warmth and friendliness that was shown.
Comment from Hotel Management
11 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Carolyn,It is so wonderful to see that we at the RED ROOF INN MANSFIELD were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our warm and friendly welcome. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
