Ratings based on 121 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Hotel Manager, Hotel Management
Dear Thomas,Thank you for your amazing 5/5 rating! We are thrilled to hear that you had such a wonderful experience with us. Your kind words about our accommodations and service mean the world to our team. We strive to create a welcoming atmosphere where every guest feels at home, and we’re delighted we succeeded with you. We can’t wait to welcome you back for another exceptional stay!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Sep 2024
His
Comment from Hotel Management
17 Sep 2024 by Hotel Manager, Hotel Management
Dear Shannon,Thank you for your generous perfect-star rating! We are absolutely thrilled to hear that your experience with us was exceptional. Your kind words inspire our team to maintain the highest standards of service and hospitality. We truly value your feedback and are dedicated to creating memorable stays for all our guests. We can't wait to welcome you back for another remarkable visit in the near future!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Aug 2024
Property poorly maintained.
Comment from Hotel Management
24 Aug 2024 by Hotel Manager, Hotel Management
Dear Owen,Thank you for your feedback. We apologize for your experience and are disappointed to hear that you found our property poorly maintained. Your comments are important to us, and we will address these issues with our team to ensure improvements are made. We appreciate your insights and hope you might consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Hotel Manager, Hotel Management
Dear Jeremy,Thank you for your feedback and for rating us a 6/10. We appreciate your insights and would love to know more about your experience so we can improve. If you have specific concerns or suggestions, please feel free to share them with us. We strive to enhance our services and hope to provide a better experience during your next stay.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Aug 2024
Elevator had built up dust, trash in it. The trash can outside was over flowing. Our room in the bathroom had a previous guests wash rag on the bath tub with hair in the tub, the toilet was not scrubbed out, you can see residue built up around the inside of the base. The back entrance door was supposed to be locked after 11pm. We were to use our key code but didn't need to because the door opened right up. There was a homeless person sleeping in the lobby, the Continental breakfast was only raisin bran, looked like store bought little Debbie small size muffins, nothing hot, the bread was in their bags and set inside a plastic container so you would have to open the bread bags to get any. No tongs available. The coffee area was outside of the eating area and had very little to offer as far as freshness, like creamer, sugar etc. we will not stay there again.
Comment from Hotel Management
19 Aug 2024 by Hotel Management, Hotel Management
Dear David,Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the disappointing conditions you encountered, including the cleanliness of the elevator, your room, and the overflowing trash. Please know that your comments have been taken seriously, and we are addressing these issues with our housekeeping team to ensure they are resolved immediately. We are also investigating the security concerns related to the back entrance and the situation in the lobby. Our continental breakfast offerings will be reviewed to enhance quality and variety, and we will ensure proper utensils are available for our guests. Your feedback is invaluable as we strive to improve our services. We understand your disappointment, and we hope you might consider giving us another chance in the future to provide you with a much better experience.Sincerely, Hotel Management
by A verified traveler from Wampum
Posted 14 Aug 2024
Comment from Hotel Management
16 Aug 2024 by Hotel Manager, Hotel Management
Dear Crystal,Thank you for your stay and 3-star ratings. Your sharing is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope you will come back and stay with us again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Aug 2024 on Travelocity
Very nice
Comment from Hotel Management
13 Aug 2024 by Hotel Manager, Hotel Management
Dear Nancy-Lyn,Thank you for your rating of 4/5 and your kind words! We're pleased to hear that you found your experience to be very nice. Your feedback is important to us, and we strive to make every stay enjoyable. If there's anything specific you think we could improve upon to earn that extra star, please let us know. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 11 Aug 2024
We enjoy staying in this hotel because of its central location. Easy walking distance to many restraunts and the carosoul. Staff is very friendly and helpful
Comment from Hotel Management
12 Aug 2024 by Hotel Manager, Hotel Management
Dear Patty,Thank you for your feedback! We're thrilled to hear that you enjoyed our central location, making it easy to explore nearby restaurants and attractions like the carousel. It's also wonderful to know that our friendly and helpful staff contributed to your positive experience. We appreciate your comments and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 10 Aug 2024
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Comment from Hotel Management
12 Aug 2024 by Hotel Manager, Hotel Management
Dear John,Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations, resulting in a 1 out of 5 rating. Your concerns are important to us, and we would like to understand more about the issues you encountered during your stay. Please feel free to reach out directly, as we are committed to resolving any problems and improving our services. We hope to have the opportunity to make things right.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by General Manager, Hotel Management
Michael,Thank you for your excellent rating. We strive for guest satisfaction here at Quality Inn & Suites Downtown Mansfield. On behalf of our entire team, we are glad you enjoyed your stay!
