Ratings based on 270 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Lovely hotel, overall it was very clean and comfortable. Beds and pillows were nice. Breakfast was delicious and plentiful. The hotel is a bit from the main train station but the #6 drops you off directly in front of the hotel. Would definitely recommend this modern hotel to anyone.
Comment from Hotel Management
23 Dec 2024 by sb, Hotel Management
Dear Kendall,thank you so very much for your nice feedback, we really appreciate your kind words.It is always wonderful to read that our guest enjoy their stay at our hotel :-)We hope to see you againGreetings from MannheimThe NIU team
by A verified traveler
Posted 3 Nov 2024
Bad quality duvet. Also only a single duvet
Comment from Hotel Management
23 Dec 2024 by sb, Hotel Management
Hello Daniel,we are sorry to hear that you had some criteria that we need to improve, which we are always thankful for when our guests let us know.I hope your stay at our hotel was nevertheless ok.Greetings from Mannheimthe NIU Team
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 29 Sep 2024 on Hotels
Thank god for Holiday Inn to have a new name and renovated, so all brand new and looking so much better and modern. But there is the issue of the wrong information on the website, there’s now no option for a double bed, all rooms only have 2 x single beds, being a huge error when renovating a hotel and providing the wrong information online. They understand this and it needs to be clarified.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
15 Jul 2024 by FO, Hotel Management
Hallo Vera,erstmals vielen Dank für DeinFeedback. Es tut uns sehr leid, das Dein Aufenthalt bei uns nicht ganz so positiv ausgefallen ist. Wir werden uns um Verbesserunge bemühen.LG aus Mannheim
by A verified traveler from Brookfield
Posted 17 Apr 2024
There was a very loud guest yelling through the open window at 3am multiple times. A staff member of the neighboring NH hotel took a look to the issue. Also the staff at the reception was nice but should be a little bit more attentive to new incoming guests.
by A verified traveler
An unhappy experience
Posted 9 Apr 2024 on HotelsCheck in experience was bad - unprofessional staff who kept talking to me in German regardless I said I don’t speak it. I was charged hotel stay at the reception although hotel stay was already paid via Hotels.com. The receptionists could not trace that payment and made me pay hotel stay again just to confirm afterwards that the hotel stay was already paid. They refunded the money to my credit card and the money hasn’t been received to date. I also paid eur 50 for a late checkout however hotel staff came to the room door waking me up in the process and asking me to vacate the room at the regular check out hour. The rooms are tiny and not worth the money.
by A verified traveler
Posted 8 Feb 2024
by A verified traveler
Posted 30 Dec 2023
by A verified traveler
Posted 6 Dec 2023
Great stay. Will return
Comment from Hotel Management
7 Dec 2023 by the niu Square Mannheim, Hotel Management
Dear guest,Thank you very much for your excellent rating.It is nice to hear that you had a great stay at our hotel.We are all impatient to welcome you back next time.With kind regardsYour the niu Square Mannheim team
