Ratings based on 624 Verified Reviews

3.7 out of 5
83% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 26 Nov 2023
A real hotel not just a wannabe hotel.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Nov 2023 on Hotels
5 out of 5
by A verified traveler

Posted 6 Nov 2023 on Orbitz
Nice hotel, nice rooms, amazing service, close to everything
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Oct 2023 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Oct 2023
5 out of 5
by A verified traveler

Convenient to station and city

Posted 9 Jul 2023 on Hotels
The Novum Hotel Mannheim was a great place to stay - close to the station , and convenient to explore the lovely city. A warm welcome and nice room. I guess it would have been ideal to have tea-making facilities in the room, but the hotel-cost was very reasonable so I understand why that wasn't on offer. I'd be delighted to stay there again.
1 out of 5
by A verified traveler

Posted 5 Mar 2023
The parking garage was tiny and hard to get in and out. The rooms smelled like urine and had bleach stains at the door. We had to open our windows, but the street was so loud. Breakfast was good, staff was friendly.
Comment from Hotel Management
9 Mar 2023 by Novum Hotel Mannheim City, Hotel Management
Dear guest,Thank you very much for your review.We are pleased that you were satisfied with the breakfast and our staff. However we regret that there was a bad smell in your room. Please do not hesitate to contact us directly in case of any deficiencies. We always try to remedy the situation or offer a room change. Your criticism will be forwarded internally and we sincerely apologize for the inconvenience.We hope that we have the chance to restore your confidence in our hotel on a future stay.With kind regardsYour Novum Hotel Mannheim City team
4 out of 5
by A verified traveler from Madison

This traveler left a rating score only Posted 16 Jan 2023
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Sep 2022
4 out of 5
by A verified traveler

Nice place near train station

Posted 18 Sep 2022 on Hotels
Comment from Hotel Management
19 Sep 2022 by Novum Hotel Mannheim City, Hotel Management
Dear guest,Thanks for rating us.We are pleased that you were especially satisfied with the location of our hotel.Hopefully we will have the chance to welcome you back one day.With kind regardsYour Novum Hotel Mannheim City team
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