Ratings based on 253 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by NYX Hotel Mannheim, Hotel Management
Hallo Stephan,Vielen herzlichen Dank für deine großartige Bewertung und die perfekte 10 von 10! Wir freuen uns unglaublich, dass Sie du deinen Aufenthalt bei uns in vollen Zügen genossen hast. Es bedeutet uns sehr viel, dass wir deine Erwartungen erfüllen konnten und freuen uns dich bald wieder zu sehen. Liebe Grüße aus Mannheim
by A verified traveler
Posted 27 Jul 2024
The air conditioner was terrible, we were so annoyed by this.. there is a better hotel by this price….
Comment from Hotel Management
27 Jul 2024 by Ihr NYX Hotel Team, Hotel Management
Dear Sarbast, thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the air conditioner. We understand how frustrating this must have been and are committed to addressing this issue promptly.Our reception is available 24 hours a day, and we are always here to assist with any concerns or issues you might have. We are sorry that you did not reach out for help during your stay.We value your input and hope you might give us another chance in the future to provide you with a more comfortable stay.Best regards,
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by Your NYX Hotel Team, Hotel Management
Dear Ron,thank you so much for taking the time to share your positive feedback. Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations.We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 20 Jun 2024
Nice staff. Place was good but not sure about silly old fashioned rules like leaving driving licences behind the desk for pool tables
Comment from Hotel Management
21 Jun 2024 by Your NYX Hotel Team, Hotel Management
Dear Simon,thank you for your feedback regarding your recent stay at NYX Hotel Mannheim. We are glad to hear that you found our staff friendly and that you enjoyed your overall experience with us.We apologize for any inconvenience caused by our policy regarding leaving driving licenses at the front desk for pool tables. Please know that this is a standard procedure to ensure the safe and responsible use of our facilities. However, we appreciate your feedback and will review this policy to see if there are alternative solutions we can consider.Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,
by A verified traveler
Posted 12 Jun 2024
Excellent location close to the Mannheim Marktplatz. Rooms are quiet but the air conditioning was not so effective.
Comment from Hotel Management
15 Jun 2024 by Ihr NYX Hotel Team, Hotel Management
Dear Sean,thank you for taking the time to share your feedback regarding your recent stay at the NYX Hotel. We are pleased to hear that you enjoyed our excellent location near the Mannheim Marktplatz and found our rooms to be quiet.We apologize for the inconvenience caused by the air conditioning not being as effective as expected. Your feedback is important to us, and we will address this issue with our maintenance team to ensure it is resolved.Thank you once again for your review. We hope to welcome you back in the future and provide you with an even better experience.Best regards,
by A verified traveler
Posted 6 Jun 2024
Hotel facilities are good, the neighbourhood was doubtful.
Comment from Hotel Management
7 Jun 2024 by The NYX Hotel Team, Hotel Management
Dear RaoulThank you for your feedback. We are pleased to hear that you found our hotel facilities to be good.We understand your concerns about the neighborhood and appreciate your honesty. We are always striving to provide the best possible experience for our guests and will take your comments into consideration.We hope to welcome you back soon.Best regards,The NYX Hotel Team
by A verified traveler
Posted 16 Apr 2024
A place in the center of Mannheim, with easy access to historic buildings, the Rhine, shopping, restaurants. The hotel is nice, you feel like family, you have everything you need for a stay in Mannheim.
Comment from Hotel Management
28 Apr 2024 by NYX Hotel Mannheim Team, Hotel Management
Dear Emilia, thank you for the time and the nice words, we are glad that you enjoyed your stay. See you next time, your NYX Hotel Mannheim
by A verified traveler from Toronto
Posted 24 Mar 2024
Comment from Hotel Management
8 Apr 2024 by NYX, Hotel Management
Lieber Alex,vielen Dank für Ihre positive Bewertung.Wir hoffen sehr Sie schon bald mal wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr NYX Team
by A verified traveler
Posted 13 Jan 2024 on Hotels
Comment from Hotel Management
14 Jan 2024 by NYX Hotel Team, Hotel Management
Dear Matthew,thank you so much for taking the time to share your positive experience at NYX Hotel! We're thrilled to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back to NYX Hotel in the future. Kind regards,
by A verified traveler
Posted 24 Jul 2023 on Hotels
Comment from Hotel Management
16 Aug 2023 by NYX, Hotel Management
Lieber Miles,vielen Dank für das Ranking.Mit lieben Grüßen,Ihr Team vom NYX Hotel Mannheim
