Ratings based on 110 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
I recently had an extremely disappointing experience with Hotel Luise Mannheim. I booked a stay expecting a comfortable visit, but upon arrival, I quickly discovered that the heating system wasn’t working. This was a serious issue given the weather, so I raised my concern with the hotel staff, who eventually suggested that I leave, assuring me I would receive a full refund.
Unfortunately, despite their promise, I still haven’t received my refund. I’ve contacted the hotel multiple times and even visited in person, but each time I’m met with a new excuse. This lack of accountability and customer service is truly frustrating, especially after being asked to leave due to their facilities not being in working order.
I hope sharing my experience helps others make informed choices when booking.
by A verified traveler
Posted 6 Oct 2024
I am happy
by A verified traveler
Posted 18 Jun 2024 on Hotels
by A verified traveler
Posted 9 Mar 2024
Invasion of my privacy , Opening the door without asking permission
by A verified traveler
Decent German hotel centrally located.
Posted 12 Jan 2024 on HotelsThis is a fairly typical German style hotel with a twist. Got there early and doors were locked. There was a number to call as you need a code to get in the building when reception isn't open which is only between 1 and 9 pm. They told me that they normally send a code and instructions via text but Expedia didn't send them my phone number. I just needed to leave my suitcase as I was going to my daughter's apartment, so the housekeeping staff allowed me to leave my suitcase in a room by the reception area which because of impending construction is on the second floor. What I liked most about this hotel was the location. It is a 15-20 minute walk from the Hauptbahnhof (main train station) and about a 15 minute walk to my daughter's apartment near the Klinikum.
If you are a lite sleeper be aware this is located on a main road in Mannheim with lots of stores, clubs and restaurants. There was a pair of earplugs in the room but I didn't need them.
Like other German hotels I've been in but room was large. 2 twin beds together with a duvet. Pillows were foam chunks and not comfortable and one pillow kept popping out of the case. Lots of outlets (European type). Room was warm, didn't need the heat on despite being cold outside.
The daily breakfast buffet was standard far with usual German breakfast foods - Muesli, coldcuts, fruit, cheese, eggs, yogurt and great brotchen.
by A verified traveler
Posted 28 Aug 2022 on Hotels
Room had a unpleasant odor. Renovated main room but not one attachment where the sofa bed was
by A verified traveler
Posted 2 Aug 2022 on Hotels
by A verified traveler
Posted 1 May 2022
It was hard to find, as it’s located in the walking area, no instructions have been provided.
You have to walk around the block from the parking garage.
Bathroom had bad, rotten smell.
Other than that it was ok. The room was huge.
by A verified traveler
Posted 11 Apr 2022
Great location, big rooms, perfect for families
by A verified traveler
Posted 19 Jan 2022
