Ratings based on 20 Verified Reviews

3.5 out of 5
89% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Hong Kong

Posted 16 May 2019
Standard onsen hotel with no surprise. The indoor onsen is a bit disappointing. The rooftop outdoor onsen is more attractive but is available at limited time of the day. As such, I prefer to visit the public spa which is free and 2 min walk from the hotel. Meals are standard and the biggest compliments should go to the friendly staff. Room is spacious and tidy.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Jun 2020 on Hotels
3 out of 5
by A verified traveler

Posted 19 Dec 2019 on Hotels
冬の部屋は寒いです。エアコンは聞きません。 30度のパワフルに設定しても寒々しかったです。 ドライヤーは部屋にありません。風呂場までいかないといけません。 砂湯に近いのがいいです。
4 out of 5
by A verified traveler from HK

Posted 18 Nov 2019
Great hotel that I love to stay again. The hotel is clean and neat and tidy. It has history but it is not old to me. Meals are great and room are large. During my stay, there is one staff who can speak mandarin. Another one or two can speak general English. Other can only speak Japanese. This is normal as that area is not famous for foreign travellers due to the transportation. Onsen is great - this is important for lady visitors but not quite relevant for males as most of male visiting that area will visit the free public open air onsen near the dam. “Male” was emphasises as the onsen was a mix bath. Although ladies could cover themselves with towels, the gentlemen using the onsen will not. Locations or convenience will not be quite relevant for hotels in that area as there is literally nothing to shop. There is even no convenience store unless you wanna walk for 20mins +.
4 out of 5
by A verified traveler

Posted 5 Nov 2019
混浴露天風呂の砂湯が近くてよかったですよ
2 out of 5
by A verified traveler

Posted 12 Oct 2019
paid $2500 for a room. but there is no private bathroom in the room.
4 out of 5
by A verified traveler from 日本

Posted 21 Jul 2019
共用のトイレや部屋の扉など古いのは否めませんが、部屋の中などはリフォームされていて快適でした。温泉もよかったです。
Comment from Hotel Management
7 Aug 2019 by 支配人, Hotel Management
この度はクチコミへのご投稿誠にありがとうございます。 お部屋の面で不快感を与えてしまい、申し訳ございません。 お部屋の手入れにつきましてはより一層質を高めて、 お客様に喜んでいただけるよう努めてまいりますので、 どうぞ今後とも当館をよろしくお願いいたします。 湯原国際観光ホテル　菊之湯 支配人
4 out of 5
by A verified traveler from 福山

Posted 10 Jun 2019
料理は良かった。飲み物がもう少し安ければもっと良かった。
Comment from Hotel Management
7 Aug 2019 by 支配人, Hotel Management
この度はクチコミへのご投稿まことにありがとうございます。 貴重なお言葉、まことにありがとうございます。 湯原国際観光ホテル菊之湯 支配人
4 out of 5
by A verified traveler

Posted 9 Jun 2019 on Hotels
砂湯から近くて、足湯も近いです。 食事は近所に居酒屋みたいなのが2件くらいありますが、旅館で食べない場合は、車で30分くらいいかないとありません。 温泉は広くて綺麗です。
Comment from Hotel Management
7 Aug 2019 by 支配人, Hotel Management
この度は当館へご宿泊頂き、誠にありがとうございます。 今後当館の食事を召し上がってください。 どうぞよろしくお願いいたします。 湯原国際観光ホテル　菊之湯 支配人
3 out of 5
by A verified traveler

Posted 6 May 2019
建物はすごく古いが、レトロな感じがあり、旅館の周辺も昭和の温泉街という感じでそれはそれで非日常的でよかったです。スタッフのホスピタリティ溢れるサービスがよかったです。
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