Pierre & Vacances Resort Terrazas Costa del Sol Reviews

Dear Michael,Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.We are delighted that you found our holiday village to be of good value and our accommodations clean and well-suited for your getaway. It is great that our efforts to provide a comfortable and affordable retreat have been appreciated, aligning with our goal to offer a serene environment where guests can relax and enjoy the beautiful surroundings of the Costa del Sol.We hope we may have the pleasure of welcoming you back soon. Kind regards,E.Ecija, General Manager

Dear Paula, Thank you for this review about your stay with us at Pierre & Vacances Terrazas Costa del Sol.We are delighted that you appreciated the room cleanliness and room amenities we pride ourselves on providing. Our spacious and air-conditioned apartments, complete with fitted kitchens and large terraces, are designed to make your stay as comfortable as possible.However, we regret to hear about your experience with the busyness of the pool and the challenges faced in securing a lounger. We understand how important it is to relax by the pool, and we strive to provide sufficient lounging options for all our guests. Concerning dining, we're sorry if our offerings did not meet your expectations. We aim to provide a variety of gastronomic choices and will review your comments with our catering team. Additionally, we note your comments on the distance to the nearest town and understand this may have caused some inconvenience.Nonetheless, we are pleased that you enjoyed the water park and hope the range of leisure facilities, including our on-site restaurants and bars, added comfort to your stay. Our team works tirelessly to ensure our guests have a memorable experience at our family-friendly village, with its stunning views of the rock of Gibraltar.We look forward to welcoming you back. Best wishes,E.Ecija, General Manager

Dear Charlie,Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.We are pleased that you appreciated the pool, the sufficient amount of sun beds, and the beautiful views of Spain and Gibraltar. Our guests often tell us how much they enjoy these aspects of our village.However, we are sorry that some aspects of your stay did not meet your expectations. We understand that our location may present challenges for those without a vehicle, but we hope the beauty of our surroundings makes up for this inconvenience. Concerning the evening entertainment, we strive to offer a variety of activities and will take your comments into consideration as we continually work to improve our services. Nonetheless, the limited room amenities are designed to provide a balance between comfort and local authenticity, and we regret if this did not align with your preferences.Finally, we are delighted that you found the cleanliness of the room to your satisfaction. We take great pride in maintaining our accommodations to ensure a pleasant stay for our guests.We hope we may have the pleasure of welcoming you back soon. Kind regards,E.Ecija, General Manager

Dear LaurenceThank you for sharing your opinion after your recent stay at Pierre & Vacances Terrazas Costa del SolWe apologize for the concerns you encountered during your stay, which clearly did not meet the high standards we strive for at Pierre & Vacances Terrazas Costa del Sol. We understand how important it is to have a welcoming and clean environment upon arrival, and it is regrettable that this was not the case for your apartment. Our aim is to provide well-maintained accommodations, and we will review our procedures to ensure our apartments are presented at their best.Concerning the presence of ants, we face challenges due to our natural surroundings, but we consistently carry out treatments and we appreciate your understanding as we work to manage this delicate balance with the environment. Regarding the kitchen amenities, including the toaster, we aim to ensure all items are clean and fully functional, and we regret this oversight. We will reinforce our checks to prevent such occurrences.We understand the importance of fresh linens and apologize for any confusion regarding the towel replacement. Our self-catering accommodation model includes amenities such as an on-site launderette to offer our guests convenience. Nonetheless, we are sorry if this was not clearly communicated to you at reception.Additionally, our team is intended to be a source of support and assistance for our guests. It is disheartening to hear that you felt the service at the pool bar was not friendly. We value every guest's experience and will address this feedback with our staff to ensure our hospitality meets the expectations of our guests.We hope that you will allow us the opportunity to welcome you back in future. Best regards,General Manager

Dear Luigi,Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.We are sorry that certain aspects of your stay did not meet your expectations. Our aim is to provide a comfortable and enjoyable environment for all our guests, and it appears we fell short in this instance. Regarding the pool area, during peak times, the popularity of our facilities can sometimes result in a very lively atmosphere, and we understand how this can impact the experience of our guests. We strive to accommodate everyone with the available sunbeds, and we regret that there was a shortage during your stay. With respect to the cleanliness and state of the furniture in your room, we take all feedback seriously and are reviewing our housekeeping processes to ensure our accommodations meet the high standards our guests expect. We are sincerely sorry for any inconvenience this has caused you. We hope you still found moments to enjoy the natural beauty of the Costa del Sol and the views of the rock of Gibraltar during your stay.We hope we may have the pleasure of welcoming you back soon. Kind regards,E.Ecija, General Manager

Estimado Stephane,Gracias por transmitirnos su comentario.Las opiniones, críticas y sugerencias de nuestros clientes son siempre muy bienvenidas ya que nos ayudan a mejorar y a conocer aquellos puntos en los que hemos de esforzarnos para que nuestros servicios e instalaciones sean impecables.Nos gustaría haber tenido la oportunidad de conocer de manera concreta aquellos aspectos que no han estado a la altura de sus expectativas. En cualquier caso, nos gustaría presentarle nuestras disculpas por todo aquello en lo que no supimos satisfacerle.Con el deseo de tener otra oportunidad para brindarle una estancia del todo satisfactoria, le enviamos un cordial saludo.Atentamente,E.Ecija, Directora general

Dear Mark,Thank you for your feedback.We apologize for your recent experience not meeting all your expectations. Our village offers a buffet for convenient dining, and we understand the importance of providing a variety of dining experiences for our guests. We regret any inconvenience the dining hours may have caused you and have noted your comments. Regarding the communication challenges at check-in, we continuously aim to improve our services and appreciate you bringing this to our attention. Moreover, we strive to ensure that the pool provides a tranquil environment, and we apologize if this was not the case during your stay. We understand the disappointment when the market is not open as expected, and we will also review the operational hours to enhance accessibility for our guests. We recognize that for business travelers, flexibility is key, and we are sorry if our policies did not accommodate unexpected changes in your plans. Our goal is to offer resort-like amenities and experiences, and we are saddened to hear this was not conveyed during your visit. Finally, we are concerned to learn about your dissatisfaction with the room's cleanliness and the condition of the property; this is certainly not reflective of the high standards we set for our village. We would like to highlight the beauty of our natural setting, which offers stunning views overlooking the rock of Gibraltar. We take pride in providing a range of amenities such as our water park, varied culinary options, and a convenient location to explore the local area, including easy access to the beach and various tourist sites.We hope to welcome you back in the future for an improved experience.Kind regards,General Manager

Dear Mark, Thank you for this great feedback about your recent stay at Pierre & Vacances Terrazas Costa del Sol.We are delighted that you appreciated the spacious accommodations for your family, the on-site pool, and the convenience of air conditioning. It is great to hear that the included breakfast was a significant advantage for you. Moreover, we're pleased to know that the quick access to local attractions and the views of Gibraltar were enjoyable highlights of your stay with us.We look forward to welcoming you back.Kind regards,E.Ecija, General Manager

¡Muchas gracias por su reseña!Siempre es muy positivo comprobar que nuestros huéspedes se llevan un buen recuerdo de su experiencia en nuestras instalaciones. Gracias por su tiempo y por confiar en nosotros.Agradecidos por su confianza y a la espera de su pronto regreso, aprovechamos la ocasión para enviarle los saludos más cordiales,E.Ecija, Directora general

Dear Jan, Thank you for this great feedback about your recent stay at Pierre & Vacances Terrazas Costa del Sol.We are delighted that you had a pleasant experience during your stay with us and appreciate your positive feedback.We look forward to welcoming you back.Kind regards,E.Ecija, General Manager