Ratings based on 69 Verified Reviews

4.2 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Never go to the Don Juan

Posted 3 Jun 2024 on Hotels
I initiated a chat last night with Navdeep and I am still awaiting a reply. I started another conversation this morning with another CSR and have received no communication. This hotel is not as described and I am looking for a refund for last night and the next two days. We have nowhere else to go and I am in business meetings all day today and tomorrow. Let’s just say that the hotel is not as advertised. There are no bars, no restaurant, no reception. The place is a mess. The first apartment we were shown was insecure, the window to a common hallway would not lock. We are now on a 1st floor with a TV which does not work, there is no air conditioning.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Apr 2024 on Hotels
4 out of 5
by A verified traveler

Posted 6 Apr 2023 on Hotels
Comment from Hotel Management
7 Apr 2023 by Manoly, Hotel Management
Dear Lisa, thank you very much for your comment, it is very important to us. We are happy that your stay was pleasant. Don't forget that it will be a pleasure to see you again.I wish you all the best.Kind regardsManoly
4 out of 5
by A verified traveler

Posted 13 Mar 2023 on Hotels
Comment from Hotel Management
14 Mar 2023 by Manoly, Hotel Management
Dear Anthony,Thank you very much for your comment. it is very important for us to know the opinion of our customers because it helps us to improve.We are very happy to know that your stay with us has been pleasant.We look forward to seeing you again.Kind regardsManoly
2 out of 5
by A verified traveler

Thumbs down

Posted 11 Jan 2023 on Hotels
The room itself, and what appeared to be the only one lady staff member were excellent and very attentive. The hotel felt more like an institution rather than a bright and open welcoming building too far away from restaurants and other amenities. And as a result way too overpriced. I have stayed in hotels in Estopana at half the price were more pleasant.
Comment from Hotel Management
17 Jan 2023 by Manoly, Hotel Management
We are sorry to hear that your stay was not as pleasant as you would have wished.It is true that the reception and the cafeteria are closed for the moment due to the pandemic, as most businesses have suffered from this problem.Our intention is to reopen these departments because we know they are very much needed, but for the moment there is one office in the resort which is the reception. The clients are never alone because we care about them. As well as informing them and offering them our telephone number for anything they may need, we do not forget them and we contact them every day to make sure that everything is going well.We thank you for your comment because it helps us to improve. We also thank you for your stay and of course we will be very happy to see you again.Yours sincerelyManoly
5 out of 5
by A verified traveler

Posted 8 Oct 2019
As expected for apartment, had everything required and was on the beach, a little way out of the busy areas but as long as you don’t mind walking. The only down side as four friends we had two studios they only came with double beds, not ideal twins much better
Comment from Hotel Management
9 Oct 2019 by Manoly, Hotel Management
Thank you very much for your coments and we apologize about the beds. we are at uor disposal for any information you need. Thank you. Kind regards Manoly
5 out of 5
by A verified traveler from Barrow in furness

Posted 7 Oct 2019
It was quiet, and just a short walk to the lovely village of Castillo and a bit further along to duquesa.
Comment from Hotel Management
7 Oct 2019 by Manoly, Hotel Management
Thank you very much. We are very happy to know that your stay with us has been pleasant. Kind regards
4 out of 5
by A verified traveler

Fantastic View!

Posted 9 Feb 2019 on Hotels
Very accommodating staff helped us with a last minute stay. We had a seafront room with a fantastic view. There was lots of room and everything we needed!
Comment from Hotel Management
12 Feb 2019 by Manoly, Hotel Management
Dear Susan, Thank you very much for your review, it is very important for us because our main job is to make our customers feel happy in their stay with us. Kind regards
5 out of 5
by A verified traveler

Great Place for Base Camp

Posted 17 Jan 2019 on Hotels
We stayed here while visiting Gibraltar and Morocco. It is away from the busy areas, and it's quiet and relaxing. Staff is very accommodating and helpful. Our partial sea view apartment was spacious and had a sea view out every single window.if the apartment. It was a beautiful way to wake up!
Comment from Hotel Management
17 Jan 2019 by Manoly, Hotel Management
Dear Shannen, Thank you very much for your comment, it is very important for us, that's why we are very grateful to you and your family. Please any thing you need, do not hesitate to contact with us. Best regards Manoly
5 out of 5
by A verified traveler

Posted 14 Jan 2019
Check in and out was very smooth. Owner showed us the room and how to turn on the heat. She even gave us her personal phone number to call her if we needed anything, as reception closes at 9pm. The porperty is beautiful and the room was clean.
Comment from Hotel Management
15 Jan 2019 by Manoly, Hotel Management
Thank you very much for your comment it is very important for us and we feel very happy to know that your stay with us has been pleasant since for us the most important part of our work is our clients. It will always be a pleasure to see you again. Kind regrads Manoly
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