Ratings based on 14 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Satisfied Happy nice staff
Posted 5 Jul 2020 on HotelsComment from Hotel Management
9 Jul 2020 by Leah, Hotel Management
Dear Leonora,
Thank you so much for this wonderful review! We're thrilled to know that you've had a great time with us. Your comfort and satisfaction are important to us, and we're proud that we're able to provide these to you. With ZEN, you can be sure to get the best value for money accommodation. We can't wait to welcome you back!
Best Regards,
Leah
by A verified traveler
VALUE
Posted 9 Mar 2020 on HotelsGOOD VALUE
Comment from Hotel Management
24 Apr 2020 by Leah, Hotel Management
Dear Bradley,
Thank you so much for this wonderful review! We're thrilled to know that you've had a great time with us. Your comfort and satisfaction are important to us, and we're proud that we're able to provide these to you. With ZEN, you can be sure to get the best value for money accommodation. We can't wait to welcome you back!
Best Regards,
Leah
by A verified traveler
Posted 5 Mar 2020 on Hotels
hotel is little bit old style. average in total rate 👌👍
Comment from Hotel Management
24 Apr 2020 by Leah, Hotel Management
Dear ZEN Guest,
Thank you for writing this feedback! We're happy to know that you've enjoyed your stay with us. We also understand that there's always room for improvement and please be assured that we're always giving our best to improve the services we provide. Your feedback is helping us! We can't wait to welcome you back!
Best Regards,
Leah
by A verified traveler
Posted 23 Feb 2020 on Hotels
by A verified traveler
Posted 23 Oct 2019 on Hotels
by A verified traveler
Posted 28 Sep 2019 on Hotels
by A verified traveler
Rooms are dirty, pillows and linen is all old
Posted 27 Sep 2019 on HotelsRooms are dirty, they donot clean rooms daily, the staff is rude
by A verified traveler
Posted 10 Jul 2019 on Hotels
SO COMFORTABLE.
by A verified traveler from Auckland, New Zealand
Posted 7 Jun 2019
Fairly central to most places in the area around Timog Avenue. Interesting decor, trying to give an old English pub feel complete with dark wood paneling, heavy carpet and knights armies plus swords. There’s a convenient supermarket across the building. There’s a pub/restaurant within premises.
The photos presented in Expedia - we feel - misrepresented the room given to us. To be clear, the actual room was - disappointingly - a lot smaller. I’m not sure if this was misleading advertising or should have been the case of caveat emptor. We were initially given one key card because (not verbatim) “this is what guests get” - but I pressed that it is so hot in the room that it didn’t seem unreasonable to ask so as to provide good amenity to us, their customer. The staff - to their credit - gave us a blank card to plug into the key card receiver which allowed us to run the cooling unit non-stop - ah what relief from the unrelenting heat of Manila. Only three towels provided, one for our feet. Insufficient considering how poor the drainage design of the bathroom thus most of the time our feet are wet. The Toilet even clogged up but to the staff’s credit, they had this fixed promptly - thanks team. Car park (undercroft) was sometimes full but the team down there were pretty good at balancing and making things work.
This review sounds like a free for all whinge but the ‘hotel’ needs serious investment to bring it up to standard a bit.
by A verified traveler
Posted 3 Jun 2019
