Ratings based on 31 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Mar 2020 on Hotels
by A verified traveler
Posted 28 Jan 2020
Neverbeen in this hotel, but got bad experience. There is no reception. Rooms are limited, good luck if you last minute reservation. Cancelled right away. They dont refund. "Policy". No lienience. All company greed.
Comment from Hotel Management
29 Jan 2020 by Leah, Hotel Management
Dear ZEN Guest,
Thank you for writing this feedback! Please accept our sincerest apologies for the inconvenience you've experienced. Please be assured that this issue has been raised with our team to be investigated to make sure this won't happen again. We hope you could give us a chance to be able to serve you our best!
Best Regards,
Leah
by A verified traveler
Posted 12 Dec 2019 on Hotels
Unit has not been maintained. Middle part of bed frame is broken.
Comment from Hotel Management
13 Dec 2019 by Bea, Hotel Management
Dear Mel,
Thanks a lot for taking the time to review your stay. We are sorry that the facility was not at the best quality during your stay, we can assure you that we have taken necessary measures following your feedback to make sure this does not happen again.
Best regards,
Bea
by A verified traveler
Posted 17 Nov 2019
by A verified traveler
Posted 15 Nov 2019 on Hotels
Need bigger trash can parking for the hotel guests
Comment from Hotel Management
6 Dec 2019 by Bea, Hotel Management
Dear Amy,
Thanks a lot for taking the time to review your stay! Please be assured that your feedback regarding the parking space has been shared with our respective team to be taken into account for our further improvement. As the top rated budget hotel franchise in Asia, we work hard to provide the best value.
Best regards,
Bea
by A verified traveler
One of the Worst Stays Ever
Posted 7 Nov 2019 on HotelsHi.
To be perfectly honest, my stay was one of my worst stays ever.
- The toilet was full of spiders, bugs and houseflies, especially in the shower area.
- There were also moths flying in the bedroom
- The blanket was literally a bed sheet. There was no proper blanket at all.
- The deposit collection was a very weird process, with little to no proper documentation, just a slip of paper.
-
Yup, so it was a terrible experience.
Comment from Hotel Management
29 Nov 2019 by Bea , Hotel Management
Dear Brian,
Thank you very much for taking the time to review your stay. We apologize that cleanliness was not well-maintained during your stay, as that is not our usual ZEN experience. To maintain cleanliness, we regularly audit every room and provide deep cleaning services when needed. Our auditors will visit the property this week and take necessary measures to ensure this doesn’t happen again. We hope you give us a chance to provide a better experience to share.
Best regards,
Bea
by A verified traveler
Family Week 2019
Posted 31 Oct 2019 on HotelsOur stay was pleasant. We found the location ideal close to many places to visit. The unit was very cozy for a family of three.
Comment from Hotel Management
7 Nov 2019 by Review Management Associate-Bea, Hotel Management
Dear Celia,
Thank you very much for leaving us your feedback. We are glad to know that you are satisfied with our services and the location is suitable for you. Low rates and constant focus on enhancing customer experience are what sets ZEN Rooms apart from many other budget hotels. We can't wait to see you again Celia!
Best regards,
Bea
by A verified traveler from Dallas Texas
Posted 9 Sep 2019
the condo itself and the property is nice.
But the lobby are not lit up properly.
Makes me
claustrophobic.
by A verified traveler
Posted 26 Jun 2019
by A verified traveler from Dumagueteb City
Posted 22 Mar 2019
The fact that no tea, coffee or creamer supplied, no mini bar left the unsupecting gues goingbto bed bvery unhappyt
Comment from Hotel Management
28 Mar 2019 by Putri, Hotel Management
Dear ZEN Guest,
Thank you for leaving us a review. We are sorry about the things that made your stay unpleasant. We can assure you that we are continuously working on improving our guest experience and your feedback is helping us. Obsession with providing an outstanding customer experience at the lowest prices is what sets ZEN apart from most budget hotels. We hope to welcome you back with better experience to share!
Kind regards,
Putri
