Ratings based on 169 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Customer service and communication was great. I just didn’t like how there was somewhat a leak on the shower in the master’s and the flow of water in the toilet was pretty weak.
Comment from Hotel Management
19 Nov 2024 by Room Reservations Department , Hotel Management
Thank you for your kind words about our customer service and communication! We’re glad to hear that your overall experience was positive.We also appreciate you bringing the issues with the shower leak and the water flow in the toilet to our attention. We sincerely apologize for any inconvenience this may have caused. Please be assured that we will look into these matters promptly to ensure that they are addressed for future stays.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back soon for an even better experience.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
19 Nov 2024 by Room Reservations Department , Hotel Management
Thank you for taking the time to leave us a review and for the great 4-star rating! We’re so glad to hear that you had an overall positive experience with us.We always strive to provide excellent service, and we’d love to know what we can do to earn that final star from you in the future. If you have any suggestions or feedback on how we can improve, please feel free to share.We hope to welcome you back soon for another wonderful stay!
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
19 Nov 2024 by Room Reservations Department , Hotel Management
Thank you so much for your fantastic 5/5 review! We’re delighted to hear that you had a great experience with us. Your feedback is truly appreciated, and we’re thrilled that we were able to meet your expectations.We look forward to welcoming you back for another wonderful stay!
by A verified traveler
Posted 29 Aug 2024
Late checkout was not granted and the hotel was empty. So many better options in Manila.
by A verified traveler
Posted 30 Jul 2024
Great staff, great room layout, great bed, great area, 5 min walk to supermarket.
Comment from Hotel Management
31 Jul 2024 by Your Valero Grand Suites by Swiss-Belhotel , Hotel Management
Dear Valued Guest,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
by A verified traveler
Posted 29 Jul 2024
Staff very helpful.
Comment from Hotel Management
31 Jul 2024 by Your Valero Grand Suites by Swiss-Belhotel , Hotel Management
Dear Valued Guest,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
31 Jul 2024 by Your Valero Grand Suites by Swiss-Belhotel , Hotel Management
Dear Valued Guest,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
by A verified traveler
Posted 29 Jun 2024
Comment from Hotel Management
31 Jul 2024 by Your Valero Grand Suites by Swiss-Belhotel , Hotel Management
Dear Valued Guest,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
by A verified traveler
Posted 20 Jun 2024 on Hotels
Bed is so hard, it could be the floor. Sofa uncomfortable. Kitchen lacks equipment for cooking. Shower lacks water pressure.
Theres plenty of better options available nearby.
Comment from Hotel Management
31 Jul 2024 by Your Valero Grand Suites by Swiss-Belhotel , Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback on your recent stay. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this comment we have fallen short, but after a thorough review, we can't seem to correlate it to any incidents reported to us. Please feel free to send us an email if you have any further comments.We look forward to having you as our guest again and we wish you good health.
by A verified traveler
Posted 7 Jun 2024
We like the food choices around the area. The room was clean and the service was greart.
Comment from Hotel Management
31 Jul 2024 by Your Valero Grand Suites by Swiss-Belhotel, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.
