Ratings based on 165 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Aug 2024
Late checkout was not granted and the hotel was empty. So many better options in Manila.
by A verified traveler
Posted 30 Jul 2024
Great staff, great room layout, great bed, great area, 5 min walk to supermarket.
Comment from Hotel Management
31 Jul 2024 by Your Valero Grand Suites by Swiss-Belhotel , Hotel Management
Dear Valued Guest,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
by A verified traveler
Posted 29 Jul 2024
Staff very helpful.
Comment from Hotel Management
31 Jul 2024 by Your Valero Grand Suites by Swiss-Belhotel , Hotel Management
Dear Valued Guest,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
31 Jul 2024 by Your Valero Grand Suites by Swiss-Belhotel , Hotel Management
Dear Valued Guest,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
by A verified traveler
Posted 29 Jun 2024
Comment from Hotel Management
31 Jul 2024 by Your Valero Grand Suites by Swiss-Belhotel , Hotel Management
Dear Valued Guest,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
by A verified traveler
Posted 7 Jun 2024
We like the food choices around the area. The room was clean and the service was greart.
Comment from Hotel Management
31 Jul 2024 by Your Valero Grand Suites by Swiss-Belhotel, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.
by A verified traveler
Posted 28 May 2024 on Wotif
No problems encountered for us over 5 nights stay. Staff very courteous and willingness to assist in all areas.
by A verified traveler
Posted 28 Apr 2024
Older property really bad smell in the area when you get out on your floor. Rooms were ok . Bed too hard . What was expected for this price.
Staff very responsive and courteous .
by A verified traveler
Posted 25 Apr 2024 on Wotif
Great Hotel all round, lovely friendly staff making it a warm friendly environment.
by A verified traveler
Posted 14 Apr 2024 on Hotels
