Ratings based on 59 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fukuoka, jp
Posted 23 Feb 2019
The service provided was very good. I had no problem.
by A verified traveler
Posted 19 Dec 2018 on Hotels
Comment from Hotel Management
2 Jan 2019 by Kim Romero, Hotel Management
Warmest Greetings from Oracle Hotel!
Your review is important to us, thank you for sharing your thoughts with us!
Happy Holidays
by A verified traveler
Thank Oracle!
Posted 14 Dec 2018 on HotelsIt was amazing with its cleanliness and the location is near to my training venue, at ADMU.
Comment from Hotel Management
19 Dec 2018 by Kim Romero, Hotel Management
Warmest Greeting from Oracle Hotel!
Thank you for your positive response, we are hoping to see you again.
Happy Holidays!
by A verified traveler from Malaysia
Posted 22 Oct 2018
Noisy aircon. No buffet. Breakfast room servive. Room small.
Got cockroach . Room service same menu. Shower dont workwell half way cold water comes on.
Comment from Hotel Management
24 Oct 2018 by Kim Romero, Hotel Management
Warmest greetings from Oracle Hotel!
Apologies for all the inconvenience we have caused you, we will surely work on the weak points that you shared with us. Hoping to see you again!
Recommended
for Everyoneby A verified traveler from Cebu City, Cebu
Nice hotel close to schools
Posted 9 Oct 2018Generally a good hotel except that our floor at 7th smells cigarette. They should impose strict no smoking policy in their hotel as it affects plenty of their guests.
Comment from Hotel Management
24 Oct 2018 by Kim Romero, Hotel Management
Warmest Greetings from Oracle Hotel!
Thank you for your good review, we will investigate about the smell at the 7th floor. This is to inform you that the hotel policy is non-smoking. Hope you had a great stay with us.
by A verified traveler
Posted 25 Sep 2018 on Hotels
over-all rating was just ok.
GOod Points:
1.The check-in and check-out was fast,
2. friendly staff.
3. They allowed us to extend (subject to availability of course) until 2pm.
4. Family room was quite big
5. Good amenities ( but cold improve more)
6. Clean room
Bad Point/Needs improvement
1. Windows are not sound proof. It was like there were no windows or all windows were wide open-even if they were not. You can hear all the vehicles passing by. It was very difficult to get any sleep. You can hear the wheeler trucks passing by, honking horns. It was really bad.!!!!!
2. Water heater was not working.
3. wi-fi not very good, always disconnecting
4. TV Cable stopped working around 10pm until we checked out the following day.
5, only 2 sets of towels were provided including other toiletries. We asked for 2 more, but had to call twice as it was taking too long to arrive
6 Though breakfast was quite good, refilling was slow, considering that it was still early. We were there at 6am. Some utensils were not washed well..
7. Not enough parking space.
.
Comment from Hotel Management
25 Sep 2018 by Kim Romero, Hotel Management
Warmest greeting from Oracle Hotel,
Thank you for your honest review, the good points you have pointed and for the appreciation of our friendly staffs. We will surely work on our weak points to satisfy your needs on your next stay with us.
Hoping to see you again in our property, have a great day ahead!
Recommended
for Everyoneby A verified traveler
Posted 16 Sep 2018
Comment from Hotel Management
19 Sep 2018 by Kim Romero, Hotel Management
Warmest greetings from Oracle Hotel!
Thank you for staying with us, hope you had a great stay.
by A verified traveler
Double charging
Posted 3 Sep 2018 on HotelsHad a hard time using your app. Accidentally double book and now you are charging ne double.
by A verified traveler
Posted 30 Aug 2018 on Hotels
The hotel was clean. It was a pleasant stay. The breakfast was average though.
Comment from Hotel Management
5 Sep 2018 by Kim Romero, Hotel Management
Warmest greetings from Oracle Hotel,
Thank you for your great response, hope we had satisfied your stay with us.
Hoping to see you soon again!
by A verified traveler from San Francisco
Posted 26 Aug 2018
The property is clean. Staffs are friendly & service is good. Problems & issues were addressed right away. The area is safe and there’s a lot of restaurants, coffee shops, supermarket, laundry, banks. A mall is 5 mins away with a tricycle ride, for 2 person is 40-50pesos. Always prepare a smaller bills of pesos.
Comment from Hotel Management
28 Aug 2018 by Kim Romero, Hotel Management
Greeting from Oracle Hotel and Residences,
Thank you for the great response, we hope to see you again soon.
