Ratings based on 984 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by The Manila Hotel Team, Hotel Management
Dear Medardo, Thank you for giving us an excellent review of your most recent visit to the hotel. We are pleased that you have chosen the hotel as your home away from home. Thank you for your continued support and patronage of The Grand Dame. We hope to see you again soon. Take care and stay safe.
by A verified traveler
Posted 18 Nov 2024
Excellent location nice Hotel good service
Comment from Hotel Management
18 Nov 2024 by The Manila Hotel Team, Hotel Management
Dear Linda, We appreciate your fantastic review and are delighted to hear that you had an enjoyable experience with us! Our team works diligently to ensure that we are able to meet your expectations. Thank you for choosing The Manila Hotel and we can’t wait to serve you again in the future!
by A verified traveler
Posted 12 Nov 2024
On the old side but amenities are ok. A bit of of overcrowding at the lobby maybe due to events i.e. wedding receptions, etc
Comment from Hotel Management
12 Nov 2024 by The Manila Hotel Team, Hotel Management
Dear Rodrigo, Mabuhay from The Manila Hotel! Thank you for sharing your review of our property. We deeply regret to hear of your unpleasant experience as we were not able to serve you at the level of standards and comfort that we are usually known for. We would like to thank you for your understanding as peak season is upon us and we know that this is not an excuse to miss out on the other details that would have made your stay a pleasant and memorable experience. Rest assured that we will discuss these concerns front and center with the departments concerned so that we may improve and streamline areas that we have overlooked. Moving forward, we are still looking forward to the opportunity to welcome you back with improved service in the near future. Thank you and take care.
by A verified traveler from Temecula
Posted 11 Nov 2024
The history and traditions. Compared to previous stays, I found many room features in slifht disrepair.
Comment from Hotel Management
12 Nov 2024 by The Manila Hotel Team, Hotel Management
Dear Brian, We are disappointed that your experience did not meet your expectations. Rest assured all your feedback and comments are duly noted and reviewed to further improve our products and services. We hope that you'll be able to give us another chance and will revisit us in the future. Stay safe and healthy!
by A verified traveler
Posted 1 Nov 2024
Customer services are top notch!
Comment from Hotel Management
4 Nov 2024 by The Manila Hotel Team, Hotel Management
Dear Graciano, Thank you for giving us an excellent review of your most recent visit to the hotel. We are pleased that you have chosen the hotel as your home away from home. Thank you for your continued support and patronage of The Grand Dame. We hope to see you again soon. Take care and stay safe.
by A verified traveler
Posted 31 Oct 2024
Manila Hotel has been well maintained and remains beautiful! Service is top notch and food is excellent!
Comment from Hotel Management
4 Nov 2024 by The Manila Hotel Team, Hotel Management
Dear Mary Rose, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
by A verified traveler from New Port Richey
Posted 25 Oct 2024
My favorite hotel in all the world! The history, the architecture, the food, the rooms—-both in the “old” section and in the tower—-everything about the place inspires. As I think Hemingway said “the Manila Hotel is perfect.” I couldn’t agree more. The magnificent breakfast often included with the room rate remains the best. And lunch and dinner in the main restaurant (where breakfast is served as well) offers you great variety and the finest quality. Every trip I make to the Philippines starts at the Manila Hotel when a hotel representative meets me at the airport after my 26 hour flight!
Comment from Hotel Management
28 Oct 2024 by The Manila Hotel Team, Hotel Management
Dear Warren, Thank you for your kind words and wonderful 5-star review! We are thrilled to hear that you enjoyed your stay at Manila Hotel and had a memorable experience. Our team works hard to provide exceptional service and amenities, and receiving such positive feedback is always rewarding. We hope to see you again on your next visit to Manila!
by A verified traveler
Posted 20 Oct 2024
Excellent services, cleanliness , friendliness amenities like restaurants , gym , pool room service
Comment from Hotel Management
20 Oct 2024 by The Manila Hotel Team, Hotel Management
Dear Harriet, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
by A verified traveler
Posted 15 Oct 2024
Overall experience is great.The reception people are helpful and friendly . I appreciated you all. Thank you so much for accommodating my request and looking forward to book again next year.
Comment from Hotel Management
15 Oct 2024 by The Manila Hotel Team, Hotel Management
Dear Corazon, We appreciate your fantastic review and are delighted to hear that you had an enjoyable experience with us! Our team works diligently to ensure that we are able to meet your expectations. Thank you for choosing The Manila Hotel and we can’t wait to serve you again in the future!
by A verified traveler
Posted 14 Oct 2024
Very classic and culturally inclined and staffs hospitality is superb.
Comment from Hotel Management
15 Oct 2024 by The Manila Hotel Team, Hotel Management
Dear Rhodora, Thank you for taking some of your precious time to share with us a review of your most recent visit to the hotel. We are delighted to hear about your wonderful experience during your stay/visit. We look forward to welcoming you back. Thank you so much and stay safe!
