Ratings based on 741 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Aug 2024
!
Comment from Hotel Management
1 Sep 2024 by Arvin, Hotel Management
Dear Dart,Thank you so much for taking the time to share your experience during your recent stay. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
by A verified traveler from Montreal
Posted 9 Aug 2024
First off, i wouldnlike to state my review has absolutely nothing to do with the staff as they did their best tobtry and resolve a bad situation.
Amenities are good.
Staff is great.
Elevators are horrible. They can take up to 25 minutes to arrive as there are only 3 elevators for the whole tower and one of them was not servicing the hotel.
Lastly, the sheer number of cockroaches is overwhelming. Staff is aware as they state that even though they do regular pest control, they cannot control whst the people in the apartments do. Even though i had my room sprayed twice, the cockroaches persisted. In the bathroom, on the desk, on the nightstands... EVERYWHERE!
Comment from Hotel Management
12 Aug 2024 by Arvin, Hotel Management
Dear Keir,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We're pleased to hear that you found our amenities and staff to be good and helpful. However, we sincerely apologize for the inconvenience caused due to the long wait for elevators and the presence of pests in your room. We understand how unsettling this must have been.We are committed to providing a comfortable and pleasant stay for all our guests. Repairs and maintenance of our elevators are ongoing in coordination with our Condominium Corporation. Regular pest treatment and pest control is conducted by the hotel prior to room release, however, we will also explore ways to improve our pest control measures. Your feedback has been noted and will be used to enhance our services.Thank you for your understanding and patience. We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed, Arvin RaymundoAssistant Front Office Manager
by A verified traveler
Annual solo visit
Posted 2 May 2024 on HotelsI was just concerned about the bathroom shower head
It needs to be fixed or replaced for a new one
Comment from Hotel Management
6 May 2024 by Arvin, Hotel Management
Dear Armando,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations.Your bathroom shower concern has been forwarded to our Engineering team for their immediate action.Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
by A verified traveler from Los Angeles
Posted 29 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Arvin, Hotel Management
Dear Audie,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
by A verified traveler
Posted 6 Mar 2024
Small cockroaches everywhere.
Comment from Hotel Management
8 Mar 2024 by Arvin, Hotel Management
Dear Estelita,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. Hotel management is currently looking at your comments so that we can rectify and improve certain aspects of our operations. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
by A verified traveler
Posted 17 Feb 2024
Nice place
Comment from Hotel Management
21 Feb 2024 by Arvin, Hotel Management
Dear Mr. Alper,Thank you so much for taking the time to share your experience during your recent stay. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
by A verified traveler from Levittown
Posted 14 Dec 2023
by A verified traveler
Posted 7 Dec 2023
Comment from Hotel Management
14 Feb 2024 by Arvin, Hotel Management
Dear Frederic,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
by A verified traveler from Bangna
Posted 5 Dec 2023
Staff were very helpful. Its a old property though, so there were a lot of small things that needed fixing.
Comment from Hotel Management
7 Dec 2023 by Arvin, Hotel Management
Dear Dean,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like. We wish you could have informed us immediately with your room concerns, we could have sent our housekeeping to help resolve your concerns.Please do note that Management is currently taking steps to improve our facilities and services. We are pleased to inform you that the hotel has started with our room renovation and will be ready within the year.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
by A verified traveler
Posted 13 Oct 2023
Comment from Hotel Management
12 Nov 2023 by Arvin, Hotel Management
Dear Prince,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
