Ratings based on 19 Verified Reviews
3.5 Room cleanliness
3.3 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Pictures are Nothing Like the Hotel
Posted 24 May 2023 on HotelsComment from Hotel Management
31 May 2023 by Ava, Hotel Management
Thank you for rating us positively, Kevin! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Lisa
by A verified traveler
Posted 1 Mar 2023
I stayed here in deluxe room with a balcony overlooking the street, room 205, for 18 mights.
For 18 nights I have no tv and wifi signal was so weak, it was a waste of time using it.
They don't service the room, unless you request it.
It had a super king bed, and the sheet didn't cover the side of the mattress, and have many holes and small tears in them. The duvet cover is a queen size, so is 8 inches short from coming to the edge of the bed. The airconditioning wasn't working, and on 2nd night I had got sick of waiting for it to be fixed, and rewired the power socket myself. I don't believe that the filters have ever been changed in the air-conditioning units, as every time we were in the room for more than 1 hour, we cough and choke. There is no drain connected to the aircon unit outside, but instead it drips into a bucket, that you have to dispose of yourself each day. The bathroom door had a broken hinge at the bottom, and was difficult to shut. The towels that are given out, are very small and very worn and thin. The staircase has many broken tiles and the sliding door into the reception hardly slides, and actually fell off the rails on one occasion. The cleaning staff said that they are not given any pay increase, and don't even get paid minimum wage rates. The staff are friendly, but the problem is with the owner who is not there.
I went and stayed at another OYO in Cebu City, and this place was beautiful and very nice.
I would sooner pay extra for quality
Comment from Hotel Management
7 Mar 2023 by Lisa, Hotel Management
Hi, Tony! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa
by A verified traveler
Posted 1 May 2022 on Hotels
Comment from Hotel Management
4 May 2022 by Joey, Hotel Management
Hi, Maria! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey
by A verified traveler
Posted 13 Mar 2022
by A verified traveler
Posted 24 Dec 2021
Friendly
Comment from Hotel Management
25 Dec 2021 by Jane, Hotel Management
Thanks for rating us, Flordeliza! Your review made our day. We hope to delight you with our services. Regards, Jane!
by A verified traveler
Posted 25 Jul 2021 on Hotels
Comment from Hotel Management
26 Jul 2021 by Cheshta, Hotel Management
Hi, Lorenz! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy
by A verified traveler
Posted 3 Jul 2021
Not really good in housekeeping
Comment from Hotel Management
4 Jul 2021 by Leo, Hotel Management
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Alex
by A verified traveler
Posted 5 Jun 2021
Very disappointing the service the place will do but lack important amenities like towel, tissue paper, soap, shampoo and the room is not cool enough to get you rested. Far from the pictures posted in this site. I will not recommend this place if you need relaxation.
Comment from Hotel Management
5 Jun 2021 by Leo, Hotel Management
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex
by A verified traveler
Posted 18 Feb 2021
Nice stay. Thank you! Until next time. Hoping for the next trip with you.
Comment from Hotel Management
20 Feb 2021 by Leo, Hotel Management
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Alex
by A verified traveler
Posted 25 Jun 2020 on Hotels
Comment from Hotel Management
26 Jun 2020 by James, Hotel Management
Thank you so much for the positive rating, Rogie! We will put in our efforts to provide consistent service every time. Regards, James!
