Ratings based on 13 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 16 Aug 2024
Everything was all pleasant and relaxed
by A verified traveler
Posted 16 Mar 2024
Friendly and courteous front desk personnel, house keeping, and they have delicious free Filipino breakfast.
by A verified traveler
Posted 26 Feb 2024
the room was not cleaned and sheets not changed. I have to call front desk for it to be cleaned.
by A verified traveler
Posted 25 Feb 2024 on Orbitz
We spend 4 weeks there as we travel a lot. We had Excellent and very polite staff. The hotel was far from attractions and malls. We had to spend a lot on taxis and transportation which was almost double the prices as they did not want to drive there and some did not want to use the meter.
The rooms smelled bad, sometimes the air conditioner blew a bad smell like poop, sewage, or toilet even after trying to fix it and after changing the room. I was charged 150 pesos almost ($3) for a cup when it fell and broke the handle. I found similar mugs in the mall for 35 Pasos. I would not stay there again.
Comment from Hotel Management
26 Feb 2024 by SotoGrande Hotel - Katipunan, Hotel Management
Good morning Mr. Nagi,This is well received and thank you for your feedback. We would like to sincerely apologize for the inconvenience of our facilities during your stay. The smell of rooms and air-conditioning specifically in your room are unacceptable and not in our standards.We will pay attention to the shortcomings you have pointed out and taking this matter seriously. we are currently working to improve in these areas where we have fallen short. Again, our apologies.Best Regards,The ManagementSotoGrande Hotel Katipunan
by A verified traveler
Good cleaning lady
Posted 3 Jan 2024 on Hotelsby A verified traveler from CHERAS
Posted 22 Oct 2023
The hotel was good, limited breakfast, nothing near hotel, I will not recommend others to stay or I will not book in this hotel again, you Expedia should rate as wonderful,
by A verified traveler
Posted 22 Feb 2023 on Hotels
I liked the place. Jay who cleaned our room and made sure that we were supplied with our needs, Raul, Lea, Joey, Edward and front desk receptionists were very helpful and courteous. The security were very professional and well groomed.
by A verified traveler
Posted 25 Jul 2022
Pleasing room ambience, clean and comfortable, balcony is a bonus.
Needs improvement - add more basic amenities like toothbrushes, hairdryer, etc. / Have a proper website and contact number (we had a hard time contacting the hotel); front desk was often unmanned, hardly any staff on hand to assist.
by A verified traveler
Posted 5 Jun 2022
The staffs were very friendly and have great customer service.
