Ratings based on 510 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Worst accommodation I ever experienced. Building is old and dilapidated.
Comment from Hotel Management
20 Dec 2024 by JG, Hotel Management
Dear Mr. Jason,Thank you for choosing our hotel during your visit to Manila. We deeply value the comfort and satisfaction of our guests and strive to provide a seamless and enjoyable stay. With this in mind, we sincerely apologize for any shortcomings during your time with us. Regards, Justin Gerard AgusGuest Service Manager
by A verified traveler
Posted 11 Dec 2024
Worst customer service, building is old and delapadated. Broken down and the elevator is scary old.
Comment from Hotel Management
20 Dec 2024 by JG, Hotel Management
Dear Mr. Jason,Thank you for sharing your review and comment on your recent stay in Somerset Millennium Makati. Please accept our sincerest apologies that your stay was less than perfect. Our team is committed to improving, and we will address the issues that you have mentioned regarding facilities and customer service. We look forward to welcoming you again, to provide us with another opportunity to serve you better. Sincerely, Justin Gerard AgusGuest Service
by A verified traveler
Posted 23 Nov 2024
One of the best hotels ive ever stayed at
Comment from Hotel Management
27 Nov 2024 by JG, Hotel Management
Dear Robby,Thank you for your rating! It is indeed our pleasure to have you stay with us. We were delighted to learn that you enjoyed your stay with us and that we have met your expectations in terms of service and quality standards. Once again, thank you for your patronage. We look forward to your next visit!Justin Gerard AgusGuest Service
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Patrick Tantuico/ OIC-Asst. Manager, Guest Service, Hotel Management
Dear Ms.Rae Jiezl,Warm greetings from Somerset Millennium Makati.We are very sorry to learn about not being able to meet your expectations and for the experiences you had to endure during your stay with us. We care about your experience and we realize no words can change your feelings of disappointment, or the inconveniences you experienced.We appreciate you taking the time and sharing your rating with us , and giving us the opportunity to be able to serve our Guests better. With high regard and genuine concern on the impact this had on your stay We will surely take appropriate steps . Please be assured that we will continue to work on improving our services.We do hope that this experience will not deter you from staying in any of our properties Locally and Globally, and for giving us the chance to serve you better in the future.Thank you very much for your trust and time and for giving us an opportunity to serve our Guests better.Your Guardian of Happy Moments,Patrick Tantuico/ OIC, Guest ServiceSomerset Millennium Makati
by A verified traveler
Posted 1 Oct 2024
Staff are nice and helpful.
Comment from Hotel Management
8 Oct 2024 by JG, Hotel Management
Dear Analiza,Thank you for choosing Somerset Millennium Makati for your accommodation requirement. We were delighted to learn that you enjoyed your stay with us and that we have met your expectations in terms of service and quality standards. Once again, thank you for your patronage. We look forward to your next visit!SincerelyJustin AgusGuest Service
by A verified traveler
Posted 26 Sep 2024 on Hotels
Comment from Hotel Management
8 Oct 2024 by JG, Hotel Management
Dear Candice.Thank you for your rating! It is indeed our pleasure to have you stay with us. We were delighted to learn that you enjoyed your stay with us and that we have met your expectations in terms of service and quality standards. Once again, thank you for your patronage. We look forward to your next visit!SincerelyJustin AgusGuest Service
by A verified traveler
Posted 22 Sep 2024
The staff are very helpful, accommodating and nice. They provided us of all the things that we requested. But some parts of the building needs some tlc. Like parts of the floor in our room was uneven and it moves when we walk. The baseboards in the lobby of our floor was busted and the elevator buttons need some replacement and an upgrade. Also, some of the towels and bathrobes that we had was a bit old. But other than that, we had a comfortable stay😊
Comment from Hotel Management
25 Sep 2024 by Guest Services Team, Hotel Management
Thank you so much for taking the time to write a review, Ms. Analiza. We are very thrilled to know that you appreciated the service, room, amenities and location, and it will be our thrust to strive more for a quality stay experience. We take feedback very seriously as it is extremely important to us. Rest assured that our engineering team will into and resolve the matter.We hope to welcome you back in the near future so that you can experience the changes that we’d love you to see. It would be our pleasure to see you again here at Somerset Millennium Makati.
by A verified traveler
Posted 22 Sep 2024
Will definitely be coming back, security is great and staff is very accommodating. Stay for only a week was not enough time
Comment from Hotel Management
25 Sep 2024 by Guest Services Team, Hotel Management
We're happy to hear that we have met your expectations. Our team members will surely be inspired to strive more for excellence with the feedback you just imparted.We look forward to welcoming you back and providing you an even more memorable experience in the future!
by A verified traveler
Posted 6 Sep 2024
The property was well kept and the room that we had was very nice and clean. It was well thought of. I love the kitchen because it has all the equipment that you need to cook and it all looks brand new! I also love the washroom because it smells good and clean. The bathtub and the shower are separate which was nice. The hallway was clean and it smells good! I highly recommend this hotel and will definitely stay again!😊
Comment from Hotel Management
14 Sep 2024 by Guest Services Team, Hotel Management
Mabuhay from the Somerset Millennium Makati.It is our pleasure hosting your stay. We appreciate you connecting with us with your amazing review.We are happy to read that we have met your expectations. We are very thrilled to know that you are having a delightful time with us and we do hope to host your stay again in the future. Rest assured that your heartwarming feedback will go out to the rest of our teams.Thank you and have a great day!
by A verified traveler
Posted 19 Aug 2024 on Hotels
The reception staff are awesome! They are kind, polite and friendly. Always smiling. Always helpful! The room is cozy, comfortable, and clean! Only thing missing is a RAMP for the wheelchair- borne customers and for those carrying lots of heavy luggage.
Comment from Hotel Management
23 Aug 2024 by JG, Hotel Management
Dear Lani,Thank you for taking the time to share with us your stay experience! It is indeed our pleasure to have you stay with us. We were delighted to learn that you enjoyed your stay with us and that we have met your expectations in terms of service and quality standards. Once again, thank you for your patronage. We look forward to your next visit!SincerelyJustin AgusGuest Service
