Ratings based on 23 Verified Reviews
3.8 Room cleanliness
3.4 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2019 on CheapTickets
Internet would go out every 10-30 min, the work out gym was not open, my stay was 3 weeks and they only changed my sheets once and towels were replaced once. My host for the hotel was very nice and professional. Overall i would not go back to this place again. I would give this place 2 stars.
by A verified traveler
Posted 10 Feb 2019 on Orbitz
Very clean. Great location across the street from SM mall of Asia.
by A verified traveler
Posted 1 Feb 2019 on Orbitz
I love the place! The only thing is that you have to pay for the use of the amenities like their swimming pool, it should be included with your stay
Comment from Hotel Management
21 Feb 2019 by vanz, Hotel Management
Thank you, Hope to see you again on your future stay.
by A verified traveler
Posted 10 Nov 2018
Avoid this place. This renter, and people renting rooms out from the Shell in general. It's really not worth the hassle, even for the low price. When you or I check in from an international flight you just want the staff to greet you and say 'Welcome, how was your flight? Here is your key, see you later.' I have never had a positive experience at the Shell. It's always the same: show up, the renter forgot you were even coming, then some clueless person greets you with: 'Oh, the room you looked at, nah sorry, here is a different one'
I will never be back to the Shell. There are plenty of reasonably priced actual hotels in the area.
by A verified traveler
Posted 4 Sep 2018 on Hotels
Location is great!
Comment from Hotel Management
12 Sep 2018 by Vanz, Hotel Management
Thank you madam, We look Forward for your next booking with us! See you soon!
by A verified traveler from Manila
Just ok for short stay
Posted 14 Apr 2018I had no problem communicating with the unit room's caretaker. It would be a lot better if the people on the reception area/front desk will be trained on greeting guests, be more pleasant because they will encounter different kinds of people from all walks of life.
Comment from Hotel Management
23 May 2018 by vanz, Hotel Management
Thank you for your review We shall discuss your concern to receptionist. As this serviced apartment is individually owned and managed.
Recommended
for Everyoneby A verified traveler from Sydney
The Room in Shell Residence
Posted 9 Feb 2018There was no hot water/only luke warm water for the shower.
Room wasn't cleaned as promised every 4 days. Floor wasn't vacuumed properly; lots of hair from previous occupant. The floor rug was filthy.
The cutlery wasn't adequately provided; only 1 butter knife. 2 tiny cups for coffee/tea; had to buy our own.
Wardrobe/cupboard was like the one someone disposed on the road side.
There was no safe to store our passports and cash.
Comment from Hotel Management
13 Feb 2018 by vanz, Hotel Management
hi sir,
Thank you for review. We shall improve our services and room cleanliness.
Recommended
for Everyoneby A verified traveler from Thailand
Convenience residence
Posted 11 Jan 2018Place is convenience surround with many of restaurant and convenience store and especially neat SM mall of Asia .Big swimming pool and traveling is not the problem from Airport
Comment from Hotel Management
23 Jan 2018 by Vanz, Hotel Management
Thank you for your review.
Recommended
for Everyoneby A verified traveler from los angeles california USA
I love it
Posted 25 Dec 2017 on OrbitzIt was a wonderful experience the place is awesome and I am pretty sure that the place is 100% is very recomended
Comment from Hotel Management
8 Jan 2018 by vanz, Hotel Management
hi Madam,
Thank you for wonderful review. See you again on your future stay. :)
by A verified traveler
Nice place
Posted 5 Jul 2017 on HotelsGreat service, very accommodating. Well looked after. Great views from balcony.
Comment from Hotel Management
9 Jul 2017
Thank you for your review. See you again on your future stay.
