Ratings based on 62 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2019
by A verified traveler
Posted 24 Jun 2019
by A verified traveler from Toledo, Ohio
Posted 4 Feb 2019
room was spacious. small cockroaches in the room. you only get coffee the 1st day. we stayed 5 night and when we renewed 1 night and requested coffee, they had to call the owner to authorize it. Location is good. people next door leave doors open while cooking.
Comment from Hotel Management
8 Mar 2019 by Ann, Hotel Management
Thank you for this important feedback. We will use this to improve our service.
by A verified traveler
Posted 21 Dec 2018 on Hotels
by A verified traveler from San Francisco, California, USA
Posted 5 Dec 2018
Excellent location; very attentive receptionists; bathroom shower water was strong and awesome and loved the daily housekeeping room cleaning and daily change of towels. Overall, they did a great job!
by A verified traveler
Posted 3 Dec 2018 on Hotels
by A verified traveler
Not bad for the price
Posted 20 Aug 2018 on HotelsMy stay at this property was a good experience. ..check in went well loved the up stairs bedroom. ..two bathrooms..kitchen so your able to cook...there are a few restaurants around the area..even a pure gold across the street. Only downside is the hallways witch are not very lite...light suppose to come on as you walking. .they need to work on that..but overall clean place..I would stay here again. .
by A verified traveler from Lake Tahoe
Close to food/attractions/transportation
Posted 28 Apr 2018 on Orbitz
Pros: It's location to attractions, ease of finding transportation, clean comfortable rooms, and the ability to cook if we wanted to.
Cons: Remove the cockroaches from the bathrooms Check the stairs up to the rooms, on the second floor, as they felt loose. Reevaluate the visitor policy.
Location: Shaw Residenza is a 15 to 20 minute Jeepney, or taxi, ride to Star Mall, Shangra La Mall, and SM Mega Mall which are very very large malls.
Shaw Residenza was close to various restaurants and malls and it was easy to get a GRAB, Taxi, or Jeepney to places on Shaw Blvd. The hotel also had two complete bathrooms, a kitchen sink, water pot to heat water, a hot plate with pots and pans, a refrigerator, and a microwave. The sofas and beds were clean and comfortable but only the showers had hot water. If we needed hot water at the kitchen sink we had to either bring it from the shower, or heat it on the hot plate or water pot. Drinkable water was provided in a blue 20 liter plastic jug that was sealed in a plastic wrap and placed on the sink counter.
Very small cockroaches were seen in the bathroom.
Shaw Boulevard is very busy and the traffic noise even on the 14th floor was constantly heard.
The pool was clean though rather small. Still perfect for the kids.
Housekeeping was very attentive and arrived at the same time each day.
Management was very strict about the number of guests we could bring to our room and requested they depart by 10 pm, or incur an overnight surcharge.
Upon check in, the hotel agents wanted to charge a higher deposit than had been agreed upon in email correspondence prior to our arrival. I directed them to read the emails, which they retrieved quickly from their computer. Once they re read them they honored the original deposit. They also refunded it when we checked out.
Comment from Hotel Management
2 May 2018 by Ann, Hotel Management
Thank you for the review and we are glad you enjoyed the location, clean & comfy rooms, ease of transportation and ability to cook. We note your comments regarding pests and rest assured we do hold regular pest control but will definitely address this. We note all your inputs and will certainly use this to improve our service.
by A verified traveler
Posted 23 Apr 2018 on Hotels
Comment from Hotel Management
25 Apr 2018 by Ann, Hotel Management
Thank you for the kind review.
Recommended
for Everyoneby A verified traveler
Posted 23 Apr 2018
It was a good experience. The property was spacious and affordable.
Comment from Hotel Management
25 Apr 2018 by Ann, Hotel Management
Thank you and we're glad you found the property spacious and affordable.
