Ratings based on 13 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Loved every bit of my stay. Will definitely return. Thank you to all the staff.
by A verified traveler
Posted 10 Sep 2024 on Hotels
by A verified traveler
Posted 6 Jul 2024 on Orbitz
The absolute best property in Manila. It’s perfect!
by A verified traveler
Posted 13 Mar 2024
Property staff was clearly new and inexperienced. Level of management support was evident particularly from the guest service team. All employees demonstrated a desire to help but clearly weren't prepared
by A verified traveler
Posted 24 Jun 2023
by A verified traveler
Posted 21 Jun 2023
Property and amenities are exceptional. Location is prime, and staff are friendly. Some deferred maintenance in the rooms (stayed in two different units) that should be addressed to keep the units from a lower rating in the future. My only complaint is upon checkout I requested for an emailed receipt - that is still yet to be sent after almost 24hrs since checking out (it’s not in any of my inboxes)…And I was told the hold on my credit card would be released right away but my account still shows otherwise. Other than that, no other major issues.
by A verified traveler
Long stay
Posted 12 Apr 2023 on HotelsVery nice staff, accommodating! The property is well maintained. There's a bit of wear and tear but it's ok. It was perfect for our 11 nights stay as a family.
Comment from Hotel Management
13 Apr 2023 by From your Edsa Shangri-La, Manila Family , Hotel Management
Dear Christina,Thank you for your rating and taking the time to share your feedback. We are glad to hear that you and your family had a wonderful stay with highlights including our our colleagues' service delivery. We hope to be able to welcome you and your family on your next city getaway!
by A verified traveler
Posted 13 Feb 2020
Comment from Hotel Management
20 Feb 2020 by Shangri-La at the Fort, Manila, Hotel Management
Hi! Thank you for your 5-star rating. We are glad you had an excellent experience with us. We look forward to welcoming you back on your next visit. Have an excellent day ahead!
by A verified traveler from Jakarta
Posted 18 Nov 2019
Everything went great, we are upgraded to 2-bed apartment which was huge and had everything we need (washer, dryer, iron). They are directly connected to hotel through the swimming pool and the excellent gym where they had indoor basketball court among others. Also great for kids as they have outdoor playground and kids center with bunch of activities. Overall, it was a satisfying experience, my only minor complaint is that they should provide laundry detergent as part of the amenities which they only provide for longer stay.
by A verified traveler
Posted 26 Oct 2019 on Hotels
Great for family staycation
Comment from Hotel Management
31 Oct 2019 by Shangri-La at the Fort, Manila, Hotel Management
Hi, thank you for your kind words. We are glad that you had an enjoyable staycation at the Shangri-La Residences and we look forward to welcoming you back. Have an excellent day ahead!
