Ratings based on 119 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Very spacious and clean!
by A verified traveler from MODESTO
Posted 2 Sep 2024
Very convinient location, movie theater, reataurants and transportation just outside the door..
by A verified traveler
Posted 15 Aug 2024
by A verified traveler
Worst hotel ever
Posted 9 Aug 2024 on HotelsWe had two rooms, 1 room came with coffee, water, and toilet paper, the room itself wemas bad but livable
My room, was not seviced properly, did not come with water, coffee or toilet paper, the shower did not work and the sink tap was falling off, at 1am in the morning a service guy knocked on the door to check the internet!, i videoed all the problems reported to managment who did nothung to resolve any of the issues
by A verified traveler
Posted 26 Jul 2024 on Hotels
by A verified traveler
Posted 12 Jun 2024
I will not recommend this place. Place is to old dirty and unsanitary. Theres roaches on the bathroom sink. We saw small roaches on the bed at the wall of the headboard there's some small holes on the wall with roaches on it.place had a bad smell. We reported it but the care taker said roaches came from the drainage and they dont do nothing about it. This place is a bad experience. .
by A verified traveler
COMFORTABLE and PEACEFUL STAY
Posted 9 Apr 2024 on HotelsI cannot give a review on our reservation at Saratoga Residential Report because we were re-allocated into the ONE PALM VILLAS. We arrived earlier than the normal check-in time of 2:00 pm. The security guards at the gate couldn't let our Grab Taxi with our luggage in because the gate is under repair and they didn't even have our name on the guest list until they called their office. The lady from the office came and she explained the situation and then brought us to ONE PALM TREE VILLAS across the street. Room size given to us was more of a 3-star Hotel size but clean and comfortable enough for our 2 night stay prior to our succeeding trip back to Canada. The large swimming pool was nice specially when we were there it was hot. The single rotating staffs on the concierge were very helpful and friendly. Restaurant amenities are close by and other shopping dept stores are on walking distances. Our reservation was for the Sarasota Residential Resort therefore, this review is more for the Palm Tree Villas. Please disregard those Star Ratings because it does not reflect our stay. It looks from the street view that the Sarasota may have more to offer but, I cannot comment on it. However, the One Palm Tree Villas Resort is a comfortable, peaceful and quiet place for a couple of days quick rest and getting ready for a continuing travel back to Canada. And, it is close to the airport with great asistance form the staffs and security officers at the gate.
by A verified traveler
My worst nightmare
Posted 7 Apr 2024 on HotelsGreat security I felt safe, friendly staff ready to help.
Things I dislike about the place was
#1 no smart tv and tv was too small.
#2 the kitchen wasn’t the best invite.
#3 the microwave didn’t work just made a lot of noise and no heat. Smoke was coming from behind of it.
#4 The internet was not working.
#5 The toilet hose spray was leaking on the floor.
#6 Bathroom had no hand soap.
#7 Living room left window door wouldn’t close.
by A verified traveler
Resort room #upgrades
Posted 6 Apr 2024 on HotelsGreat security I felt safe, friendly staff ready to help and answer all of our calls.
Things I dislike about the place was
#1 no smart tv
#2 tv size was very small like a 23” inches screen.
#3 no paper towels for kitchen, not enough silverware selection.
#4 the microwave didn’t work just made a lot of noise and no heat. Smoke was coming from behind of it.
This refrigerator was clean and working.
#5 The internet was not working and I was so happy that I had my own because I would have been loss without it.
#6 No Netflix account and only cable channels.
#7 The toilet water hose spray had a hole at the top that cause water to leak on the floor.
#8 Bathroom had no hand soap it was an empty bottle there.
#9 Living room left window door wouldn’t close.
by A verified traveler
Posted 6 Apr 2024
Take it for what it is. I stayed only for a night.
It was a bit pricey considering the place.
I had little tiny roach roommates roaming around the bathroom.
I couldn’t find the remote control for the AC inside the bedroom.
Someone kept calling and ringing the doorbell around 12am-2am. A bit spooky and couldn’t sleep.
