Ratings based on 29 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Feb 2024
I needed to catch a bus at 4:30 this was near the bus station. But a sketchy area and I saw a few rats and numerous cockroaches nearby, but not in the hotel. The worst part was online check in which stated, the room wasn’t available after they charged me. I went there in person and they did me right.
Comment from Hotel Management
25 Feb 2024 by Ammy, Hotel Management
Apologies for the problems you had faced, Jonathan! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
by A verified traveler
Posted 25 Sep 2023 on Hotels
Plenty cockroaches around
Comment from Hotel Management
2 Nov 2023 by Noah, Hotel Management
Sorry to hear this, Jhon! Please consider the issue of cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Noah
by A verified traveler
Work From Home Not-Friendly (No WIFI Access)
Posted 21 Dec 2021 on HotelsThe initial plan was to stay here for 2 nights but the wifi was not working and I need that for work so I decided to just stay overnight. The cable tv connection is poor as you won't be able to watch well as there's this snow-like white while watching. The TV remote control is not working as well. I called several times in the lobby and even went there personally to hopefully improve the mentioned challenges but only the TV remote control was replaced. The cable TV connection was still poor and wifi connection didn't became available all through out. It was so disappointing! I won't stay here again.
by A verified traveler
Very convenient, clean and courteous staff...
Posted 17 Dec 2021 on HotelsComment from Hotel Management
18 Dec 2021 by Jane, Hotel Management
We are happy to see you liked the stay, It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!
by A verified traveler
Good no great
Posted 29 Jun 2021 on HotelsGood not great
Comment from Hotel Management
30 Jun 2021 by Leo, Hotel Management
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Alex
by A verified traveler
It was ok
Posted 29 Jun 2021 on HotelsJust ok
Comment from Hotel Management
30 Jun 2021 by Dan, Hotel Management
We are glad to see that you have rated us positively! Do give us more chances to enhance your experience with us. Regards, Dan
by A verified traveler
Posted 21 Jun 2021
Nothing beats a great customer service. Kudos Royale Parc Inn!
Comment from Hotel Management
22 Jun 2021 by Gabi, Hotel Management
Hi, that is what we like to hear from our valued guests. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Gabriel!
by A verified traveler
Dated appliances. Inhospitable staff
Posted 1 Jun 2021 on HotelsReceptionist is overly zealous to get me out of the room at 12 noon sharp! How rude.
Comment from Hotel Management
2 Jun 2021 by Leo, Hotel Management
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Alex
by A verified traveler from Los Angeles
Posted 29 Feb 2020
It was clean. Need improvement on the equipments.
Comment from Hotel Management
29 Feb 2020 by Jira , Hotel Management
We are sorry for the problem faced, We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Jira
by A verified traveler from Las Vegas, NV
Posted 20 Feb 2020 on CheapTickets
What I liked was the service of the staff, the girls that worked the front desk were excellent. Unfortunately my two week stay at the OYO Royal Parc 46 Annapolis, Quezon City in the Philippines was Horrible, I would like all my money back that I spent. I had two rooms (305&306) they were filthy the filters in the AC were full of filth, the molding in the rooms were coming undone, mold and rust around the window in the bathroom. The phone in my room didn't work well, the whole experience at the royal property was very bad. I will never stay in the Royal Parc Hotel ever again, this was just so bad, everything about it.
Comment from Hotel Management
22 Feb 2020 by Zara , Hotel Management
This is not the experience we would like you to have, Guestname! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Zara
