Ratings based on 9 Verified Reviews
3.1 Room cleanliness
2.9 Service & staff
2.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from nueva ecija
Posted 21 Jul 2020
Nice and clean,every one are so accommodating and nice,.
by A verified traveler
new normal..new style in online booking
Posted 18 Jul 2020 on HotelsVery inconvenient!!! kasi di dapat tatanggapin booking namin kasi daw fully booked na sila at ang place ay di na daw accredited ng RedDoorz oh diba ang saya.. until napakiusapan.. we stayed dahil convenient ang area para sa husband no need to travel na for him.. at sympre mkakabook ka ba agad agad sa panahon ngayon plus the transportation issue sa mmla...after our booking we rebook again and same scenario ayaw na ulit ihonor ang booking sa hotel.com sa booking.com at sa agoda... gusto kasi ng RedDoorz near robinson place manila eh direct booking pala para siguro mas higher price... Pero my question is “ bakit open pa rin kayo online sa mga hotels website kung di nyo naman pala iaaccept tapos sasabihin nyo direct booking na lang Pagdating dyan which is higher price”” yan na ba ang bagong style ng hotels ngayon?? At sa gitna pa ng pandemic?
by A verified traveler
Posted 17 Jul 2020 on Hotels
We arrived at the hotel and found out that our bookings never showed in their system! And refused to accomodate us because they were full booked already.
by A verified traveler from New Mexico USA
Posted 6 Jan 2020
No frills but clean and so close to everything. Way to have a place to stay and not spend a fortune for a bed.
by A verified traveler
Posted 16 Dec 2019
by A verified traveler
Posted 17 Nov 2019 on Hotels
It was lovely
Comment from Hotel Management
4 Dec 2019 by RedDoorz Philippines, Hotel Management
"Dear Sceliwe
Thank you for taking the time to share your experience. It is indeed a pleasure to hear that you had an enjoyable stay experience with us. Please know that your feedback is encouraging as we strive to provide our guests with a memorable experience. Once again, thank you and we look forward to welcoming you back soon. "
by A verified traveler
Need to improve Customer Service
Posted 15 Nov 2019 on HotelsI book a lot with hotels.com and booked other places nearby by this one. Due to the place I wanted was sold out, I thought I would give it a try as this was for my family which I was paying the bill. I booked this 3 days before their arriving and when they came to check in, they were turned away. They were told they don’t have a reservation there. My mother is over 60 yrs of age and wanted to sit there until I can get this fixed as I was in another country and was not able to. They treated her as if she was a stranger off the street and never took the effort to call to confirm as they also showed them the reservation.
Hotels.com spoke to the front desk and they saw we did have a reservation for 2 rooms and never took the effort to apologize for this inconvenience or what they put my family through. I work for the hospitality industry myself (Disney) and would never do this to anyone.
Comment from Hotel Management
15 Nov 2019 by RedDoorz Philippines, Hotel Management
"Dear Juan
Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future.
Thank you for sharing your feedback which will help further improve our service. "
by A verified traveler
Posted 13 Oct 2019
Comment from Hotel Management
15 Nov 2019 by RedDoorz Philippines, Hotel Management
"Dear Anonymous
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"
by A verified traveler
오래됨
Posted 3 Oct 2019 on Hotels일단 건물 오래 되엇습니다.침대에서 자다가는 허리 나갑니다.옷장도 옛날 거 입니다.옆방소리도 다 들립니다.생수2병,로빈슨몰 인접 말고는 절대 숙박하지 마세요.
Comment from Hotel Management
15 Nov 2019 by RedDoorz Philippines, Hotel Management
"Dear Anonymous
Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times.
Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."
