Ratings based on 643 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Excellent staff!!
by A verified traveler
Posted 24 Oct 2024
Staff in the restaurant is so slow in serving breakfast
Comment from Hotel Management
19 Nov 2024 by Cris, Hotel Management
Dear Angelo, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
by A verified traveler
Posted 23 Oct 2024
Arranged for them to pick up from airport and they failed to do so. Called, messaged and no response for several hours. By that time had to make other arrangements.
by A verified traveler from Humble
Posted 15 Oct 2024
Please note that the shuttle services only runs up to 6:00 pm.
by A verified traveler
Posted 7 Oct 2024
-Outdated posted number for meal service. Menu says '114' but staff says it is '1114' UPDATE IT!
-Airport shuttle wasn't available as advertised.
-Bugs in bed
-Brought incomplete meals to room without coffee (coffee never arrived, had to buy from outside)
-Kitchen ignores all calls
-Hotel guard mistakenly interrupts me at 6am while I was having sex with my girlfriend due to wrong room. I was room 205 and check out 2 days later. No reason to knock on my door at 6am.
I don't blame the guard for this incident. I blame the one who got the rooms mixed up and ordered the guard to knock on the wrong room door. Very idiotic mistake that doesn't happen in other well developed countries. Hotels in other smart countries would call the room first, extend the room if the guest overstays, or simply just leave the guest alone and deal with it at check out, but no! Here I get repeated knocks on the door, I tried to attempt to ignore the knocks, but the knocking during sex was so annoying by the 3rd time I was forced to answer the door! This hotel is ran by brainless idiots!
Sadly I was a guest at this hotel for several past visits. But the service has gotten worse after the renovation. Hotel just got bigger with worst service! Never staying at this hotel again!
by A verified traveler
Posted 7 Oct 2024
-Outdated posted number for meal service. Menu says '114' but staff says it is '1114' UPDATE IT!
-Airport shuttle wasn't available as advertised.
-Bugs in bed
-Brought incomplete meals to room without coffee (coffee never arrived, had to buy from outside)
-Kitchen ignores all calls
-Hotel guard mistakenly interrupts me at 6am while I was having sex with my girlfriend due to wrong room. I was room 205 and check out 2 days later. No reason to knock on my door at 6am.
I don't blame the guard for this incident. I blame the one who got the rooms mixed up and ordered the guard to knock on the wrong room door. Very idiotic mistake that doesn't happen in other well developed countries. Hotels in other smart countries would call the room first, extend the room if the guest overstays, or simply just leave the guest alone and deal with it at check out, but no! Here I get repeated knocks on the door, I tried to attempt to ignore the knocks, but the knocking during sex was so annoying by the 3rd time I was forced to answer the door! This hotel is ran by brainless idiots!
Sadly I was a guest at this hotel for several past visits. But the service has gotten worse after the renovation. Hotel just got bigger with worst service! Never staying at this hotel again!
by A verified traveler
Posted 7 Oct 2024
Name is Alfred, this hotel has always been my number one choice in the past, even during the time I was sick for 3 months I stayed at Oyster.
But after their expansion this year in 2024, the hotel's quality service has declined a lot. They no longer answer their '114' or '1114' calls to order in breakfast. I tried calling that number on Saturday October 5th and never got an answer, so dialed '0' to get the fromt desk to contact the kitchen for my order. The coffee I placed with the order never arrived. Knowing that food service can't be trusted to be brought to my room, I decided to dine in the next day to realize why staff won't answer their phone. The dining room had a lot more tables but not enough staff to manage the place. I saw the phone ringing as the only waitress in the restaurant was busy serving the entire room. So I see why my calls were blatantly ignored the previous day.
Then on the morning of Monday, October 7th. I was rudely interrupted by the hotel guard who kept repeatey knocking on my door while I was having sex at 6am in the morning! Has this hotel ever heard of using the phone!? I was furious and marched downstairs to the lobby asking why the hell did the guard knock on my door at 6 in the morning! My checkout wasn't until the 8th! Turns out there was a mistake between knowing room 205 (my rooom) and room 250. This is the main reason why I am submitting this review! The staff here a bunch of incompetent idiots! And I used to like this hotel! 0 stars!
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Cris, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 27 Aug 2024
No 24/7 shuttle service as advertised. Staffs were friendly and helpful. Location is noisy. Building is old, cleanliness not great, saw some false eyelashes on the bathroom wall. Also saw some crawling insects.
Comment from Hotel Management
18 Sep 2024 by Cris, Hotel Management
Dear Ms.Thelma, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
by A verified traveler
Posted 20 Aug 2024
Good place to stay on a budget. Conveniently located near the airport. Free transportation to and from the airport with appointment.
Comment from Hotel Management
20 Sep 2024 by Cris, Hotel Management
Hi Sir Bret!Thank you so much for taking the time to leave us this amazing review.
